Linda Richards
Brooklyn,NY
Summary
Physician Office Assistant with over 20 years of dedicated experience in medical environments, specializing in efficient medical record management and transcription. Demonstrates a strong command of medical terminology and HIPAA compliance, ensuring patient confidentiality and trust. Proficient in electronic health records and adept at enhancing patient satisfaction through compassionate care and streamlined processes. Highly experienced and trained in Customer Service.
Overview
32
32
years of professional experience
Work History
Direct Support Specialist
Support Health LLC
2025.12 - Current
- Created personalized care plans based on client needs and preferences.
- Assisted clients with daily living activities to promote independence and enhance quality of life.
- Worked with multidisciplinary teams to provide comprehensive support for clients.
- Applied behavior management techniques to encourage positive outcomes for clients.
- Tracked and recorded client progress while updating care plans when necessary.
Physician Office Assistant
Memorial Sloan Kettering Cancer Center
2001.07 - 2012.01
- Efficiently transcribed medical dictations, enhancing patient record accuracy and compliance.
- Streamlined data entry during patient intake, improving record-keeping efficiency and accuracy.
- Ensured strict HIPAA compliance, safeguarding patient confidentiality and trust.
- Provided compassionate care and support to patients during appointments, enhancing their comfort and trust in the healthcare process.
- Streamlined patient intake processes, significantly reducing wait times and improving overall patient satisfaction.
Case Transcriptionist/Typist
RMG Investigations
2000.01 - 2001.07
- Proofread and edited case documents, maintaining high accuracy and quality standards.
- Reviewed and edited case documents meticulously, ensuring compliance with legal standards and maintaining high quality.
- Partnered with investigators to clarify case details, fostering teamwork that elevated overall case quality and investigator satisfaction.
Office Manager
Church Chiropractic
1995.01 - 2000.01
- Led a team of 5-10, ensuring smooth daily operations and efficient resource management.
- Managed essential documents and reports, optimizing office functions and budget allocations.
- Fostered teamwork among administrative and clinical staff, enhancing communication and ensuring seamless daily operations.
- Implemented streamlined processes for billing and inventory management, leading to improved operational efficiency and reduced errors.
Administrative Assistant
Faulkner & Gray Publishers
1994.01 - 1995.01
- Managed client database, boosting data access and organization.
- Generated sales reports, aiding management decisions.
- Maintained a positive office atmosphere by fostering open communication, contributing to a cohesive and motivated work environment.
Education
Associate of Arts - Healthcare Administration
University of Phoenix
Phoenix, AZ2015-05
Skills
- Typist 70 WPM
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Microsoft PowerPoint
- Customer Service
- Training/Mentoring
- Medical Records
- Medical Terminology
- HIPAA Compliance
- Patient Care
- Data Entry
- Communication Skills
- Organizational Skills
- Child care
- Customer Service
Timeline
Direct Support Specialist
Support Health LLC
2025.12 - Current
Physician Office Assistant
Memorial Sloan Kettering Cancer Center
2001.07 - 2012.01
Case Transcriptionist/Typist
RMG Investigations
2000.01 - 2001.07
Office Manager
Church Chiropractic
1995.01 - 2000.01
Administrative Assistant
Faulkner & Gray Publishers
1994.01 - 1995.01
Associate of Arts - Healthcare Administration
University of Phoenix