Linda Rivas Torres

Dynamic bilingual professional with a proven track record at Synchrony Bank, enhancing collections efficiency through strategic negotiation and customer service. A goal-oriented team player, adept in mathematics and problem-solving, I excel in high-pressure environments, consistently delivering exceptional service and fostering strong customer relationships.

• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Resolved product issue through consumer testing.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Cashier - Achieved highest Number of new credit accounts opened within one-month period.
• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.