DIANA CECILIA CRUZ
St. Charles,MO
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bilingual Collections Representative
US AUTOMOTIVE PROTECTION SERVICES
100 Mall Pkwy Suite 121, Wentzville, MO 63385
01.2026 - Current
- Managed inbound and outbound collections calls to negotiate payment arrangements.
- Utilized CRM systems to track customer accounts and payment history accurately.
- Resolved billing discrepancies by analyzing account information and collaborating with internal departments.
- Educated customers on account status and available payment options to enhance satisfaction.
- Developed effective communication strategies to improve customer engagement and reduce delinquency rates.
- Implemented process improvements that streamlined workflows, enhancing operational efficiency in collections procedures.
- Analyzed collection data to identify trends, driving strategic recommendations for recovery initiatives.
- Processed payments and contracts on accounts.
- Improved collections efficiency by implementing strategic negotiation techniques and customer service skills.
- Negotiated to collect balance in full.
- Demonstrated exceptional problem-solving abilities in addressing complex collection scenarios, leading to successful resolutions.
- Exhibited strong time management skills, prioritizing tasks based on urgency and potential impact on business objectives.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
- Contributed to improved cash flow by consistently meeting or exceeding monthly recovery goals set by management.
ASSISTANT MANAGER
Starbucks Licensed Store
09.2022 - 12.2025
- Enter and manage daily operational and inventory data to support business reporting.
- Coordinate staff schedules and track performance metrics using spreadsheets and POS systems.
- Maintain correct records of sales, attendance, and training for audits and reporting.
- Facilitated communication with regional teams to uphold data consistency and ensure compliance with company standards.
- Support general administrative functions, including payroll verification and supply ordering.
MANAGER
McDonald’s
07.2021 - 09.2022
- Accurately entered and supported employee, payroll, and performance data in internal systems, ensuring compliance with company and labor regulations.
- Collected, verified, and analyzed sales and labor data to find cost-saving opportunities and improve efficiency.
- Created and presented weekly reports on store performance, sales trends, and productivity metrics for district management review.
- Oversaw onboarding and training documentation, ensuring correct completion and prompt submission to HR.
- Supported corporate compliance efforts by keeping correct safety, food quality, and employee certification records.
Education
Bachelor of Science - ACCOUNTING
University of Missouri-St Louis
12.2025
ASSOCIATE IN APPLIED SCIENCE - undefined
St. Louis Community College-Meramec
05.2022
HIGH SCHOOL DIPLOMA - undefined
Parkway Central High School
05.2020
HIGH SCHOOL DIPLOMA - undefined
Centro de Bachillerato tecnológico Industrial y de Servicios
Metepec, Estado de México05.2019
Skills
- Data Entry & Accuracy Verification (In progress)
- Data Cleaning, Organization & Validation (In progress)
- Report Generation (Daily, Weekly, Monthly)
- Basic SQL Queries & Data Extraction (In progress)
- Scheduling & Payroll Support
- Microsoft Office Suite
- Google Workspace
- Self-Discipline & Accountability in Remote Settings
- Time Management & Task Prioritization
- Adaptability in Fast-Paced Environments
- Team player
- Recording data
- Financial counseling
- Accounting skills
- Decision-making
- Proficiency in software
LANGUAGES
English (Native)
Spanish (Native)
LINKS
- LinkedIn: www.linkedin.com
- Handshake: app.joinhandshake.com
CUSTOM SECTION
- NABA PROGRAM
- Google DATA ANALYTICS (AUGUST 2025-DECEMBER 2025)
Certification
Data Analytics- Google
Currently working on the certification
Timeline
Bilingual Collections Representative
US AUTOMOTIVE PROTECTION SERVICES
01.2026 - Current
ASSISTANT MANAGER
Starbucks Licensed Store
09.2022 - 12.2025
MANAGER
McDonald’s
07.2021 - 09.2022
ASSOCIATE IN APPLIED SCIENCE - undefined
St. Louis Community College-Meramec
HIGH SCHOOL DIPLOMA - undefined
Parkway Central High School
HIGH SCHOOL DIPLOMA - undefined
Centro de Bachillerato tecnológico Industrial y de Servicios
Bachelor of Science - ACCOUNTING
University of Missouri-St Louis