Linda Rivera
Camarillo,CA
Summary
Driven Account Manager with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
Work History
Life and Health Broker
Aita And Associates Instance Marketing
Sebastopol, CA
02.2011 - Current
- Developed and analyzed models to support employee benefit plan rollout both successfully and efficiently.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions.
- Updated personnel handbooks and individual records to keep filed accurate and detailed.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed 50+ clients with medical, dental, vision and other types of insurance.
Training and Development Specialist
J.D. Power
Westlake Village, CA
01.2006 - 01.2011
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Gathered data about course success and participant experiences to help with future course planning.
- Created reports and provided administrative support of training systems and databases such as Oracle, Relias and SharePoint.
- Gathered data about course success and participant experiences to help with future course planning
- Worked with central management to identify, plan, align and address training needs.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
Education
Associate of Arts - Criminal Law
Ventura College
Ventura, CA01.1974
High School Diploma -
Ventura High School
Ventura, CA06.1968
Skills
- Records Maintenance
- Insurance Customization
- Verbal and Written Communication
- Form Completion and Submission
Timeline
Life and Health Broker
Aita And Associates Instance Marketing
02.2011 - Current
Training and Development Specialist
J.D. Power
01.2006 - 01.2011
Associate of Arts - Criminal Law
Ventura College
High School Diploma -
Ventura High School
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