Linda Robberts
Joplin,MO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Small Business Customer Service/Sales Representative
AT&T Mobility
Joplin, MO
04.2011 - 07.2012
- Conducted needs analysis to determine customer requirements and expectations to recommend specific products and solutions.
- Leveraged software and tools to generate contracts, quotes and invoices.
- Served as direct point of contact for customers and regularly followed up to update information and resolve issues.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
Truck Driver
Express One Expedite
Buchanan, MI
07.2012 - 04.2013
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Completed transfers at hubs and final destinations to keep routes on schedule.
Truck Driver
Barrett Directline Delivery Services
Rogers, AR
04.2013 - 02.2023
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Delivered customer orders to homes and places of business within established time frames.
- Maintained safe driving habits to protect property and general public on roadways.
Education
Associate of General Studies - General Office Services
Massena School of Business
Massena, NY05.1993
Class A Cdl - Commercial Truck Driver
Professional Driving School
Springfield, MO06.2006
Skills
- Information Confidentiality
- Appointment Scheduling
- 45 wpm Typing Speed
- Customer Service
- Data Entry
- Issue Resolution
- Verbal and Written Communication
- Clerical Support
- Flexible and Adaptable
- Reliable and Punctual
- Problem Solving
- Microsoft Office
- Attention to Detail
- Data Gathering
- Credit Card Payment Processing
- Issue and Complaint Resolution
- Responding to Difficult Customers
- De-escalation Techniques
- Call Documentation
- Upselling Products and Services
- Customer Retention Strategies
- Building Customer Trust and Loyalty
Timeline
Truck Driver
Barrett Directline Delivery Services
04.2013 - 02.2023
Truck Driver
Express One Expedite
07.2012 - 04.2013
Small Business Customer Service/Sales Representative
AT&T Mobility
04.2011 - 07.2012
Associate of General Studies - General Office Services
Massena School of Business
Class A Cdl - Commercial Truck Driver
Professional Driving School
Accomplishments
- Recognized as Employee of the month for outstanding performance and team contributions.
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