Summary
Overview
Work History
Education
Skills
Timeline
Generic

LINDA RODRIGUEZ

MIAMI,FL

Summary

Adept at navigating high-stress environments, I enhanced customer relations and streamlined operations at Molina Towing Inc. by implementing efficient dispatch coordination and route planning. My tenure at OPTIMIZE MANPOWER SOLUTIONS and Allied Universal Security Services honed my data entry and customer service skills, achieving a notable improvement in client satisfaction and operational efficiency. Professional logistics coordinator with proven ability to manage and optimize dispatch operations. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.

Overview

13
13
years of professional experience

Work History

Administrative Assistant

OPTIMIZE MANPOWER SOLUTIONS
02.2023 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.

Security Supervisor

Allied Universal Security Services
04.2019 - 02.2023
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
  • Prepared and submitted reports to keep management informed of security activities and developments.
  • Monitored and approved access control systems for accessibility to authorized personnel.

Administrative Assistant/Dispatcher

MOLINA TOWING INC
08.2011 - 02.2019
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Scheduled and organized delivery routes.
  • Scheduled deliveries and pickups according to customer needs.

Education

High School Diploma -

MIAMI JACKSON SENIOR HIGH SCHOOL
MIAMI, FL
06-2003

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Dispatching procedures
  • Customer Relations
  • Route Planning
  • Dispatch Coordination
  • Schedule Management
  • Updating logs
  • Customer Relationship Management

Timeline

Administrative Assistant

OPTIMIZE MANPOWER SOLUTIONS
02.2023 - Current

Security Supervisor

Allied Universal Security Services
04.2019 - 02.2023

Administrative Assistant/Dispatcher

MOLINA TOWING INC
08.2011 - 02.2019

High School Diploma -

MIAMI JACKSON SENIOR HIGH SCHOOL
LINDA RODRIGUEZ