Linda Rosenfield
Dade City,FL
Summary
Service professional with extensive experience driving client satisfaction and operational success. Proven ability to adapt to diverse challenges and collaborate effectively within teams. Displays competence in problem-solving and client relationship management.
Overview
10
10
years of professional experience
Work History
Outreach Service Provider
Metropolitan Ministries
06.2019 - 06.2025
- Help clients with homelessness prevention services, ensuring high levels of satisfaction and loyalty.
- Train new team members on company protocols and best practices, contributing to overall team success and productivity.
- Developed strong relationships with clients, fostering trust and loyalty through consistent communication and follow-up.
- Work with clients to maximize individual success
- .Maintain detailed records of client interactions, tracking progress over time and using data to inform future decision making
- Manage approximately 30 incoming phone calls, and emails per day from clients, while actively facilitating in-person evaluations to determine service needs.
- Helped clients with preventative services, ensuring high levels of satisfaction and loyalty.
Senior Case Manager
Tarpon Springs Shepherd Center
06.2015 - 08.2018
- Collaborated with external agencies to secure resources for clients, ensuring optimal support and care.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration and development of new resources.
- Promoted a strengths-based approach in working with clients, empowering them toward self-sufficiency and independence.
- Performed thorough interviews and documented all details.
- Maintained accurate documentation of client interactions, facilitating seamless information sharing within the team.
Education
Associate Of Science In Human Services - Social Services
St Petersburg College
06.2015
Skills
- Accurate record keeping
- Service efficiency enhancement
- Inventory management
- Collaborative teamwork
- Effective time management
- Dependable performance
- Engaged listening
- Clear communication
- Responsive to new challenges
- Effective conflict resolution
- Inventory control
- Professional writing skills
Timeline
Outreach Service Provider
Metropolitan Ministries
06.2019 - 06.2025
Senior Case Manager
Tarpon Springs Shepherd Center
06.2015 - 08.2018
Associate Of Science In Human Services - Social Services
St Petersburg College
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