Linda Santistevan
Albuquerque,NM
Summary
Dynamic Assistant Manager and Stylist with a proven track record at BISHOPS CUT/COLOR, recognized for enhancing team performance and customer satisfaction through targeted training and strategic recruitment. Bilingual in English and Spanish, excels in client retention and innovative problem-solving. Specializes in cutting-edge styling techniques and exceptional customer service, contributing to substantial improvements in salon operations. Career aspirations include further advancing leadership skills in the beauty industry while maintaining high standards of client care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant Manager • Stylist
BISHOPS CUT/COLOR
12.2018 - 12.2024
- Recruited and trained new employees to meet job requirements.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Organized and maintained an inventory of clothing, accessories, and beauty products.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Sold conditioner, shampoo, hair treatment, and styling products to educate clients on proper hair care.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Worked collaboratively with colleagues to achieve common goals.
- Greeted customers, answered phones and booked appointments.
- Trimmed and shaped beards and mustaches.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Specialized in fades and skin fade and unique new haircuts and line design
- Used MINDBODY software for salon
Assistant Manager/Manager • Stylist
SPORTCLIPS HAIRCUTS
03.2010 - 12.2018
- Conducted regular performance reviews for employees to identify areas of improvement.
- Inventory and ordering supplies as needed.
- I interviewed prospective employees and provided input to HR.
- Managed customer service inquiries and complaints in a timely manner.
- Engaged with customers by providing friendly conversation during services.
- Trained or supervised other hairstylists, hairdressers and assistants.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Advised clients on how to maintain their new hairstyles at home.
- Responded to customer inquiries by phone, email, and in person.
Stylist • Reception/stylist
Kut N’ Beauty
04.2009 - 01.2010
- Provided customer service support for retail sales of products.
- Recommended retail products based on customer's specific needs.
- Set up merchandising displays to showcase products in retail store.
- Greeting customers upon arrival.
- Helped keep entryway and front line clean, organized and fully stocked with inventory.
- I assisted other stylists or took clients in my own chair, all while helping at the front desk and in retail.
- Answered front desk phones.
Education
Certificate - New Mexico cosmetology license
Cosmetology
Albuquerque, NM01.2025
some college - Art
Saddleback College
Mission Viejo, CA01.2016
Diploma - DCA Cosmetology License
James Albert School of Cosmetology
Costa Mesa, CA12-2006
High school -
Costa Mesa High School
Costa Mesa, CA01.2006
Some College (No Degree) -
Orange Coast College
Costa Mesa, CASkills
- Bilingual in English and Spanish
- Exceptional Customer Support
- Expert in Client Retention
- Collaborative Team Member
- Optimistic Mindset
- Innovative Problem Solver
- Customer Service Expertise
- Technical Proficiency
- Detail-Oriented Approach
- Resilient in Fast-Paced Environments
- Candidate Evaluation Skills
- Onboarding and Training
- Financial Transactions Handling
Websites
Leadership Experience
Volunteer in foundations for Childhood cancer awareness, St. Baldricks, Donovan’s Smile
Certification
- cosmetologist licensed in New Mexico and California
Languages
English
Professional
spanish
Elementary
References
References available upon request.
Timeline
Assistant Manager • Stylist
BISHOPS CUT/COLOR
12.2018 - 12.2024
Assistant Manager/Manager • Stylist
SPORTCLIPS HAIRCUTS
03.2010 - 12.2018
Stylist • Reception/stylist
Kut N’ Beauty
04.2009 - 01.2010
- cosmetologist licensed in New Mexico and California
Certificate - New Mexico cosmetology license
Cosmetology
some college - Art
Saddleback College
Diploma - DCA Cosmetology License
James Albert School of Cosmetology
High school -
Costa Mesa High School
Some College (No Degree) -
Orange Coast College
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