Melanie Madrid
Orlando,FL
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. My ability to connect with clients on a personal level helps me understand their wants and needs. Proven to be reliable in times of need and dedicated towards finishing any task at hand.
Overview
9
9
years of professional experience
Work History
Assistant Manager/Bridal Stylist
The Collection Bridal
Winter Park, FL
05.2020 - Current
- Assigned work and monitored performance of project personnel.
- Created reports on sales trends, inventory levels, and financial data.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Managed customer service inquiries and complaints in a timely manner.
- Communicated regularly with customers to gain insights into their needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed high value payments using cash registers and POS systems.
- Collaborated with clients to understand their vision and preferences, providing personalized recommendation9s and guidance throughout the bridal styling process.
- Utilized exceptional communication and interpersonal skills to build rapport with clients, creating a comfortable and supportive environment for them to express their style preferences.
Office Manager
Robert Esposito Chiropractor
Orlando, FL
11.2018 - 10.2020
- Hired and managed employees.
- Established business relations with insurance, vendors and shipping companies.
- Ensured that clients and vendors were comfortable when entering the building by meeting their needs and expectations
- Full responsibility for establishing and managing the office schedule including Dr. Esposito’s professional calendar and all patients scheduling.
Assistant Manager
Hard Knocks Laser Tag
Orlando, FL
09.2014 - 11.2018
- Assisted with employee development by providing training, counseling, performance appraisals, and promoting teamwork
- Increased customer satisfaction by interfacing directly with customers to provide assistance.
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment.
Education
Associate of Arts -
Valencia College
Orlando, FLSkills
- Excellent customer service
- Trilingual -English, Portuguese, Spanish
- Adept in graphic design and planning
- Effective communicator and listener
- Strong and dedicated work ethic
- Organized and experienced Manager
- Sales Experience
Timeline
Assistant Manager/Bridal Stylist
The Collection Bridal
05.2020 - Current
Office Manager
Robert Esposito Chiropractor
11.2018 - 10.2020
Assistant Manager
Hard Knocks Laser Tag
09.2014 - 11.2018
Associate of Arts -
Valencia College
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