LINDA SANTOS
Davenport,FL
Summary
Dedicated sales professional offering extensive experience partnering with customers and exceeding expectations. Highly skilled at identifying needs of customers and offering products or services designed to meet those needs.
Overview
16
16
years of professional experience
Work History
Membership Experience Ambassador
BJ’s Wholesale Club
Davenport, FL
12.2022 - Current
- Sell memberships and co-brand credit cards, provide information about policies, products, services, and membership rates
- Strong communication skills, computer, cash register and telephone experience, problem solving, de-escalation, research, and complete reports.
Co-Owner & Operator
Santos Technology Solutions
Saint Cloud, FL
07.2016 - Current
- Headed office management, employee onboarding, scheduling, invoicing, and payroll
- Serviced hardware, fiber optics, telephony systems, security cameras, and access controls.
Bilingual Case Manager Specialist
Osceola County Board of County Commissioners
Kissimmee, FL
07.2017 - 05.2018
- Interviewed applicants to determine eligibility for federal and local homeless first-time homebuyers down payment assistance programs
- Maintained extensive case management through detailed case notes
- Negotiated rental terms with landlords and completed home inspections
- Trained new employees
- Covered for supervisors and receptionists as needed
- Assisted with Hurricanes Irma and Maria survivors in nationally recognized reception centers.
Bilingual Case Manager
Loyal Source Government Services
Orlando, FL
12.2016 - 03.2017
- Subcontracted by Comprehensive Health Services to identify hosts for homeless youths
- Interviewed, assessed, and completed background checks on prospective hosts
- Evaluated and match community resources according to child needs.
Bilingual Social Worker
Monmouth County Public Housing Agency
Freehold, NJ
06.2007 - 11.2013
- Spearheaded a 150 total caseload
- Completed annual recertifications, interim examinations, housing quality standards inspections, and monthly reports
- Liaised with landlords and tenants
- Administered the Housing Choice Voucher Program (Section 8 rental assistance).
Education
Bachelor of Science - Marketing, Recreation & Leisure Industries, Spanish
Montclair State University
01.2006
Skills
- Bilingual Spanish/English
- Revenue Generation
- Customer Service
- Staff Training
- Product Promotions
- Account Servicing
- Product Merchandising
- Product Sales
- Customer Needs Assessment
- Technologies: Hardware, Fiber Optics, Telephone Systems, Security Cameras, Access Control
Languages
Timeline
Membership Experience Ambassador
BJ’s Wholesale Club
12.2022 - Current
Bilingual Case Manager Specialist
Osceola County Board of County Commissioners
07.2017 - 05.2018
Bilingual Case Manager
Loyal Source Government Services
12.2016 - 03.2017
Co-Owner & Operator
Santos Technology Solutions
07.2016 - Current
Bilingual Social Worker
Monmouth County Public Housing Agency
06.2007 - 11.2013
Bachelor of Science - Marketing, Recreation & Leisure Industries, Spanish
Montclair State University