Linda Schaefle
Lisle,IL
Summary
Dynamic Customer Service Representative with proven expertise at Ecolab in conflict resolution and relationship building. Adept at enhancing customer satisfaction through active listening and critical thinking, resulting in increased loyalty. Skilled in utilizing CRM systems to streamline processes and effectively manage customer inquiries. Committed to delivering exceptional service in high-pressure environments.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Ecolab
02.2007 - 10.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Inside Sales Manager
Lewis Goetz
09.2002 - 02.2007
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelor Of Social Work - Social Work
Michigan State University
East Lansing, MI05.1979
Associate Of Arts - Social Work
Grand Rapids Junior College
Grand Rapids, MI06.1977
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
- Conflict resolution
- Professional telephone demeanor
- Client relations
- Complaint resolution
- Product knowledge
- Paperwork processing
- Team development
- Documentation
- Customer relationship management (CRM)
- Coordination
- Order fulfillment
- Store maintenance
- Product education
- Receiving support
Timeline
Customer Service Representative
Ecolab
02.2007 - 10.2024
Inside Sales Manager
Lewis Goetz
09.2002 - 02.2007
Bachelor Of Social Work - Social Work
Michigan State University
Associate Of Arts - Social Work
Grand Rapids Junior College
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