Experienced paraprofessional skilled in classroom management and student engagement, with a proven track record in implementing effective behavior support strategies.
Overview
14
14
years of professional experience
Work History
Paraprofessional
SCUCISD
Schertz
10.2014 - 10.2018
Facilitated classroom management to support diverse learners and improve instructional activities.
Implemented behavior management strategies to increase student engagement and participation.
Collaborated with parents and staff to cultivate a positive learning environment.
Assisted students with daily activities to promote independence and social skills.
Monitored student progress and reported observations to educators for assessments.
Customer Service Representative
USAA Insurance
San Antonio
05.2004 - 05.2012
Assisted customers with policy inquiries and claims processing to ensure timely resolutions.
Educated clients on available insurance products and coverage options for informed decisions.
Collaborated with team members to resolve complex customer issues efficiently.
Utilized CRM software to track and manage customer interactions, enhancing service quality.