Linda Schoeneman
Kingman,AZ
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
15
15
years of professional experience
Work History
Retail Merch Handler/ Truck Lead/Sales Associate
Cracker Barrel
Kingman, AZ
10.2020 - Current
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items
- Checked pricing, scanned items, applied discounts and printed receipts to ring up guests.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each guest top-notch, personal service to boost sales and customer satisfaction.
- Answered questions about store policies and addressed guests concerns.
- Used POS system to process sales, returns, online orders and gift card activations.
- Issued receipts and processed refunds, credits or exchanges.
- Folded and arranged merchandise in attractive displays to drive sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked closely with shift manager to solve problems and handle guests concerns.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Supported efficient and timely replenishment of sales floor merchandise.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Logged reports, expenses, receipts and sales documents into digital database.
- Trained new associates on cash register operations, conducting guests transactions and balancing drawer.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Food Service Manager
Kingman Unified School District 20
Kingman AZ
06.2007 - 10.2019
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Oversaw training of more than 12 team members.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to students satisfaction.
- Tracked food production levels, meal counts and supply costs.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Reviewed and approved employee schedules and timesheets.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Set schedules for 12 staff by planning and designating shifts and hours.
- Limited portion sizes and used garnishes to control food costs.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Education
High School Diploma -
Joseph City High School
Joseph City, AZ05.1994
Skills
- Persuasive Selling
- Educational Opportunities
- Money Transfer Systems
- Productivity Maximization
- Customer Assistance
- Time Management
- Sales Expertise
- Product Promotion
- Store Opening and Closing
- Traffic Calming
- Strategic Selling
- Cash Handling
- Retail Sales
- Product and Service Sales
- Suggestive Selling
- Dispute Mediation
- Corrective Actions
- Providing Feedback
- Cash Register Operation
- Assigning Tasks
- Teamwork and Collaboration
- Independent Judgement
- Sales Goal Attainment
- Transaction Processing
- Retail Store Operations
- Product Recommendations
Timeline
Retail Merch Handler/ Truck Lead/Sales Associate
Cracker Barrel
10.2020 - Current
Food Service Manager
Kingman Unified School District 20
06.2007 - 10.2019
High School Diploma -
Joseph City High School