Summary
Overview
Work History
Education
Skills
Timeline
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Linda Schrock

Marysville,OH

Summary

Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Collaboration with all team members. Triage and prioritize daily and weekly workflow. Mentor clinical staff. Crisis intervention Advocacy Critical thinking

Overview

32
32
years of professional experience

Work History

CTL

Quantum Healthcare
08.2021 - Current
  • Collaborating with Pod leadership to ensure all of the clinical and patient service representative are able to assist our members, provider and clients.
  • Assess daily work load of clinicians.
  • Active resource for all of the Pod team, assisting with questions and concerns.
  • Handling escalations from members and providers and seek a resolution in a timely manner
  • Collaborate with Client Team with members and client requests.

Nursing Care Coordinator

Quantum Health
01.2018 - Current
  • Support and advocate for members on their health care journey, both catastrophic and chronic to ensure they have all resources available to them
  • Assessing their knowledge and closing those gaps by utilizing evidence based practices
  • Collaborate and coordinate treatment plans with medical teams through open dialogue and building relationships
  • Mentor and Support new Nurse Care Coordinators both in the Pod and through being a Cultivation Coach
  • Work effectively with clinical and Pod team to accomplish daily objectives and meet long-term goals.

Case Manager

Accent Care
01.2018 - 11.2018
  • Developed Care plan tailored to patient's individual goals
  • Supervised and mentor team of up to 10 per diem RN and home health aides
  • Contributed to quality improvement of nursing services through patient care conferences, identifying issues with problem solving to enhance patient support and treatment
  • Maintain interactions and collaboration with numerous state and federal agencies to ensure best outcomes for patients.

RN

Dublin CIty Schools
08.2007 - 01.2018
  • Coordinate educational programming with cross category team of educational and medical professionals
  • Oversaw up to 6 students with educations and medical needs
  • Collecting and providing ongoing data to show compliance and growth of educational goals
  • Expertise in Crisis Prevention Intervention
  • Assumed role of District Nurse for duration of Summer School Program and Preschool screening
  • Awarded 'Paraprofessional of the Year'
  • Trained new nursing staff on resource room, manage scope of practice and assess/deliver medical treatments
  • Informal paraprofessional mentors.

Pre-Certification Nurse

Blue Cross Blue Shield of West Virginia
08.1992 - 06.1994
  • Assessed and reviewed clinical information for both urgent and future hospitalizations and surgery based upon criteria
  • Identified and referred to Medical Director in a timely manner
  • Handpicked to implement new Point of Service program which required out of state travel for implementation
  • Collaborated review for non pre cert contracts, with Medical Advisory Committee to ensure compliance of medical standards and guidelines.

Education

Associates Degree -

Purdue Univeristy - Fort Wayne
Fort Wayne, IN

Skills

  • Collaborative
  • Crisis Intervention
  • Critical Thinker
  • Advocate

Timeline

CTL

Quantum Healthcare
08.2021 - Current

Nursing Care Coordinator

Quantum Health
01.2018 - Current

Case Manager

Accent Care
01.2018 - 11.2018

RN

Dublin CIty Schools
08.2007 - 01.2018

Pre-Certification Nurse

Blue Cross Blue Shield of West Virginia
08.1992 - 06.1994

Associates Degree -

Purdue Univeristy - Fort Wayne

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Linda Schrock