Richard Dolen
Lexington,KY
Summary
Customer-oriented field representative with ten years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
11
11
years of professional experience
Work History
Store Lead
Men’s Wearhouse
Lexington, KY
10.2025 - Current
- Supervised daily store operations and ensured compliance with company standards.
- Trained new staff on sales techniques and customer service practices.
- Managed inventory levels and coordinated stock replenishment procedures.
Sub-Contractor and Field Representative
Excutive Roofing
Lexington, KY
03.2023 - 09.2025
- Managed customer relationships through field inspections, ensuring timely resolution of concerns
- Liaised between insurance companies and customers to streamline inspection and completion timelines
- Educated customers on roofing issues, long-term effects, and cost-efficient solutions
- Educated customers about roofing issues, including long-term effects and cost-efficient solutions.
- Facilitated invoice management to ensure timely customer account closure
Store Manager
Men's Wearhouse
06.2020 - 03.2023
- Engaged with customers daily to identify needs, provide tailored assistance, and gather feedback for operational enhancements
- Managed daily operations, including purchasing, inventory control, merchandising and product distribution
- Ensured inventory accuracy through regular stock counts and resolution of discrepancies
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits
- Prepared and submitted nightly bank deposits
- Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales
- Organized new stock on sales floor to enhance product visibility on sales floor for optimal visibility
Assistant Manager
Men’s Wearhouse
Lexington, KY
03.2017 - 06.2020
- Managed daily operations and staff scheduling for retail locations.
- Trained new employees on customer service standards and sales techniques.
- Assisted customers with selections and provided tailored wardrobe advice.
Assistant Manager II
Men’s Wearhouse
Lexington, KY
08.2015 - 03.2017
Education
High School Degree -
Lexington Catholic
Bachelors - Chemistry
University of Kentucky
Skills
- Inventory Management
- Supply and Inventory Control
- Point of Sale
- Retail Analytics
- Quality Assurance
- Training Facilitation
- Collaborative
- G Suite and Microsoft 365
- Detail-Oriented
- Collaborative
- Communication skills
- Collaborative
Timeline
Store Lead
Men’s Wearhouse
10.2025 - Current
Sub-Contractor and Field Representative
Excutive Roofing
03.2023 - 09.2025
Store Manager
Men's Wearhouse
06.2020 - 03.2023
Assistant Manager
Men’s Wearhouse
03.2017 - 06.2020
Assistant Manager II
Men’s Wearhouse
08.2015 - 03.2017
High School Degree -
Lexington Catholic
Bachelors - Chemistry
University of Kentucky