BRENDON DOLEN
Lexington,KY
Summary
Customer-oriented Field Representative experienced in enhancing operational efficiency and increasing production. Delivered improvements in customer satisfaction through effective team leadership and strategic planning. Focused on executing multiple projects successfully in high-pressure environments while managing inventory processes.
Overview
11
11
years of professional experience
Work History
Store Lead
Men’s Wearhouse
Lexington, Kentucky
10.2025 - Current
- Supervised daily store operations and maintained high customer service standards.
- Trained and mentored new team members on product knowledge and sales techniques.
- Managed inventory levels, ensuring timely restocking of merchandise on the sales floor.
Sub-Contractor and Field Representative
Excutive Roofing
Lexington, Kentucky
03.2023 - 09.2025
- Managed customer relationships through proactive field work and thorough inspections
- Manage customer relationships through field work and inspections
- Educated customers on roofing issues, long-term effects, and cost-efficient solutions
- Supervised roofing installations to ensure quality and adherence to specifications
- Processed invoices for customer close-out
Store Manager
Men's Wearhouse
06.2020 - 03.2023
- Oversaw daily functions, including inventory management, display merchandising and purchasing operations
- Organized and updated schedules to ensure optimal staffing for peak customer demands
- Oversaw daily operations, including inventory management, display merchandising, and purchasing to enhance store performance
- Maintained inventory accuracy through regular stock counts and discrepancy reconciliation
- Verified merchandise pricing to achieve revenue and profitability goals, reduce shrink and forecast sales
- Prepared and submitted nightly bank deposits
- Opened and closed store by processing daily paperwork, balancing register drawers, producing staffing schedules and preparing deposits
- Conducted training sessions for staff on customer service protocols. on customer service protocols on procedures for handling difficult transactions.
- Organized new stock for optimal presentation on retail floor. for optimal floor display
Assistant Manager
Men’s Wearhouse
Lexington, KY
03.2017 - 06.2020
Assistant Manager II
Men’s Wearhouse
Lexington, KY
08.2015 - 03.2017
Education
High School Degree -
Lexington Catholic
Bachelors - Chemistry
University of Kentucky
Skills
- Inventory Management
- Supply and Inventory Control
- Point of Sale
- Sales Analytics
- Retail Management
- Quality Assurance
- Training Facilitation
- Customer Service
- G Suite and Microsoft 365
- Detail-Oriented
- Collaborative
- Communication skills
Timeline
Store Lead
Men’s Wearhouse
10.2025 - Current
Sub-Contractor and Field Representative
Excutive Roofing
03.2023 - 09.2025
Store Manager
Men's Wearhouse
06.2020 - 03.2023
Assistant Manager
Men’s Wearhouse
03.2017 - 06.2020
Assistant Manager II
Men’s Wearhouse
08.2015 - 03.2017
High School Degree -
Lexington Catholic
Bachelors - Chemistry
University of Kentucky