Linda Scott
Student
Orlando,FL
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
TEC
04.2023 - 02.2024
- Assisted customers by answering inquiries, resolving complaints, and providing information about a company's products and services
Customer Service Representative
Conduent
06.2017 - 02.2018
- Handled customer inquiries, answered questions, and resolved problems in a timely manner.
Medical Administrative Assistant Externship
Orlando VAMC
07.2015 - 01.2018
- Scheduled appointments, managing patient records, handling billing and insurance paperwork, and performing general office duties like answering the phones and ordering supplies.
Supply Specialist
US Army
01.1992 - 05.1995
- Reviewed supply policies, plans and procedures to resolve issues impacting logistics operations and supply accountability.
- Synchronized supply chains to optimize inventory and service procedures.
- Authored Requests for Proposals using FAR guidelines for publication and distribution to qualified IDIQ contractors.
- Synchronized supply chain activity by working with government contracted suppliers and distributors to obtain goods.
- Recommended efficiencies for improvement of transportation system operations.
- Regulated variables such as temperature and pressure to maintain optimal flow.
- Supervised reception, storage and shipping of fuel.
Education
No Degree - Sterile Processing Tech
Concorde Career Institute
Orlando, FL12.2025
Medical Billing and Coding
Medcerts
Orlando, FL10.2024
Associate of Science - Paralegal Studies
Everest University
Orlando, FL11-2016
Skills
- Customer service, Communication skills, Computer literacy, English
- Scheduling
- Complaint resolution
- Account updating
- Multi-line telephone operations
Affiliations
Orange County Bar Association.
Timeline
Customer Service Representative
TEC
04.2023 - 02.2024
Customer Service Representative
Conduent
06.2017 - 02.2018
Medical Administrative Assistant Externship
Orlando VAMC
07.2015 - 01.2018
Supply Specialist
US Army
01.1992 - 05.1995
Medical Billing and Coding
Medcerts
No Degree - Sterile Processing Tech
Concorde Career Institute
Associate of Science - Paralegal Studies
Everest University
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