Linda Servantez-Kuh

Ensure that company loans are quality products in compliance with federal and state regulations, and investor's and guarantor's guideline requirements.

Perform required re-verification within guideline and timeframes. Remain current with regulation changes from government/state agencies, as well as policy changes from agencies and investors and company policy and procedures. Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company.

• Reported problems and concerns to management

• Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Worked with underwriters to fix application problems and resolve issues.
• Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
• Analyzed loan applications and credit reports to determine loan eligibility and risk level.
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
• Communicated with clients, processing teams and other third parties to achieve prompt loan closings
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates
• Worked with underwriters to fix application problems and resolve issues
• Followed up with clients on missing loan documents, providing guidance on best way to complete application process
• Analyzed loan applications and credit reports to determine loan eligibility and risk level
• Assisted clients in selecting correct loan product and terms to meet needs and financial goals
• Checked loan documents for accuracy prior to closing
• Explained different types of loans pertaining to client situations
• Negotiated loan terms and conditions with clients to maximize profitability
• Participated in industry events and conferences to build relationships and gain market intelligence
• Fielded customer complaints and provided solutions
• Reviewed loan files and updated to match current standards
• Evaluated loan requests and documents to verify accuracy and completeness
• Processed loan applications and monitored progress from start to finish
• Assisted customers with completing loan applications and other paperwork
• Monitored pipelines to track and log status of loans
• Explained very technical financial information to applicants in easy to understand language
• Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
• Analyzed potential risks and evaluated loan products to identify suitable options for customers
• Proactively identified solutions for customers experiencing credit issues
• Supervised loan personnel and motivated to maintain customer service and performance standards
• Established plans and payoffs for customers' loans, prioritizing control of overall costs