Accomplished and detail-oriented professional with 16 years of experience in Dickson County Clerks office doing titles, processing payments, customer service and high-volume customer contact. Demonstrated expertise in Customer Service and face paced environments.
Overview
28
28
years of professional experience
Work History
Deputy County Clerk
Dickson County Clerk’s Office
Dickson, TN
02.2010 - 01.2026
Oversaw key responsibilities and delivered measurable results in Customer Service, Registration of Vehicles, Collecting Taxes, Issuing Marriage Licenses, Business Licenses, County Commission Meeting Minutes, High Volume Fast Paced Environment.
Leveraged strategic skills to drive organizational success and process improvement.
Streamlined record-keeping systems, increasing retrieval speed and reducing errors in filing.
Mentored junior clerks on procedural best practices and regulatory updates to ensure consistent performance.
Reduced wait times for customers seeking assistance at the counter by implementing an organized queuing system.
Service Writer
Graham Ford
Dickson, TN
01.2007 - 12.2009
Accounts Receivable, Service Writer, Body Shop Clerk
Orchestrated efficient service schedules to meet need of 20+ customers per day in fast-paced environment.
Managed customer service interactions to ensure satisfaction and resolve inquiries effectively.
Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
Improved customer satisfaction by providing timely and accurate service estimates.
Streamlined repair order processes for increased efficiency and productivity.
Body Shop Clerk
Jim Burke Ford
Dickson, TN
08.1997 - 12.2006
Accounts Receivables, PR, Invoicing, Data Entry, Safety Clerk, Collections, Insurance Estimator Assistant, Customer Service, Scheduling, Billing of Insurance Claims, receptionist.
Developed strong customer relationships through attentive service, resulting in repeat business and referrals.
Increased repeat business by fostering strong relationships with customers through personalized service.
Managed inventory levels, ensuring optimal stock availability for customers at all times.