Linda Singleton
Zephyrhills,FL
Summary
Dynamic Registered Respiratory Therapist and Customer Service Representative with a proven track record at Greater Washington Rehabilitation Center. Excelled in high-stress scenarios and critical care, enhancing patient outcomes and customer loyalty through exceptional problem-solving and active listening skills. Achieved significant improvements in ventilation efficacy and customer satisfaction. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
37
37
years of professional experience
Work History
Customer Service Representative
Uhaul Stack and Store
05.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Registered Respiratory Therapist
Greater Washington Rehabilitation Center
10.1987 - 03.1990
- Adjusted ventilator settings based on continuous assessment of blood gas analysis results improving overall ventilation efficacy for critically ill patients.
- Managed and operated mechanical ventilators to deliver airway management.
- Mentored new employees, providing guidance on best practices in respiratory therapy treatments and techniques.
- Provided emergency response during cardiac arrests or other life-threatening situations utilizing advanced life support measures when required.
- Aided physicians with various procedures such as bronchoscopies, ventilator management, and intubations.
- Delivered treatment for patients experiencing chronic and acute respiratory illnesses by conducting assessments and providing diagnoses.
- Coordinated with physicians and other care team members on care and treatments.
- Assessed, diagnosed, and treated breathing issues.
- Improved patient outcomes by providing comprehensive respiratory care plans and interventions.
Education
Bachelor of Science - Organizational Behavior
Washinton Adventist University Md
Takoma Park, MD06.1985
Associate of Arts - Respiratory Therapy
Washington Adventist University
Takoma Park, MD08.1980
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Customer Relations
- Problem Resolution
Musician
Lead pianist at my church and also play handbells at another local church
Timeline
Customer Service Representative
Uhaul Stack and Store
05.2022 - Current
Registered Respiratory Therapist
Greater Washington Rehabilitation Center
10.1987 - 03.1990
Bachelor of Science - Organizational Behavior
Washinton Adventist University Md
Associate of Arts - Respiratory Therapy
Washington Adventist University
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