Linda Louise Sloan

Pharmacy Care Technician with Quality Field Operations monitoring Member Maintenance Medication through the MA-PCPi ( Medicare Advantage Primary Care Physician Incentive) program. Providing support with outreach to members to refill late medications and scheduling ACV appointments to stay adherent in medications for diabetes, hypertension, and cholesterol quality measures.

• Educating Provider groups about and how to work the program to get the best incentive bonus for their practice.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with prescribers to verify medication dosages, refills, and discontinued medications.

• Remote Inbound/ Outbound Customer service for CVS Caremark mail order service for Commercial, Aetna Med D, and Wellcare Medicare D plans to resolve prescription and member account related problems, improve operations and provide exceptional customer care
• Develop team communications and information for improved performance
• Update customer accounts and system database with latest details to support accuracy and efficiency in future interactions
• Maintenance Choice Prescription conversion assistance from 30 day to 90 day
• Medication adherence - call/email/text reminders for late -to-refill for Medicare Part D accounts

• Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy and quality in a Mail order pharmacy
• Trained and guided new hire pharmacy tech's which improved overall work performance
• Assisted the pharmacist with filling prescriptions for customers daily
• Counted and labeled prescriptions with correct item and quantity

• Established a strong relationship with client to generate long term business
• Educated customers on product uses and benefits for desire hair care maintenance
• Trained salon staff in traditional and innovative haircutting techniques and salon management
• Managed a team of trained stylists in salon environment
• Resolved guest complaints in a timely, efficient manner
• Counted and documented opening and closing cash amounts daily
• Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.

• Thoroughly scrubbed and cleaned bathroom fixtures and partitions.
• Operated compactors and balers to discard cardboard boxes and trash.
• Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
• Collected, sorted and transported recyclable materials.
• Stripped, deep scrubbed, and waxed department store floors

• Shampooed, conditioned and rinsed guests’ hair using salon-exclusive products while educating clients on product benefits to increase sales.
• Cleaned and maintained entire salon, including cut and wash stations, waiting area and product shelves.
• Consulted with clients to assess personal preferences and unique haircut needs.
• Used clips and shears to complete various types of fades, shaves and cuts.

• Set up and operated various machine tools to produce precision parts, maintaining awareness of approximate job completion times.
• Operated press equipment safely and efficiently.
• Made sure that products were produced on time and are of good quality.
• Responsible for achieving production requirements

• Cut, colored and styled clients’ hair with precision and expertise
• Cleaned, maintained and sterilized tools
• Completed safety training and certifications
• Assessed customer needs and gave advice about hair style and color , and haircutting options
• Educated clients about products and self-maintenance for healthy hair while selling and promoting hair care products
• Counted and documented opening and closing cash amounts daily
• Hired and recruited stylists to staff accordingly

• Packaged Stationary products and various other items for shipping.
• Swept floors and stored equipment at the end of each shift.
• Received, stored and shipped goods and materials.
• Recorded Numbers of units handled and moved using daily production sheets and work tickets.

• Folded and arranged clothing merchandise in attractive displays to drive sales.
• Organized store merchandise racks and displays to promote and maintain visually appealing environments.
• Designed displays to deliver interactive, engaging and memorable store experience.
• Engaged with customers in a sincere and friendly manner.
• Stocked and replenished merchandise according to store merchandising layouts.
• Prioritized helping customers over completing other routine tasks in the store.
• Alerted customers to upcoming sales events and promotions.

• Tutored 5th grade students in math, writing and reading during a summer school program
• Provided individual tutoring sessions for students struggling in composition writing
• Provided one-on-one and group tutoring instruction for students
• Assisted Teacher's with classroom activities and assignments
• Worked with 5th-grade students on reading comprehension.