Linda Smith
Belmont,NC
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Wilbert Plastics
Harrisburg, NC
06.2024 - 06.2025
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved customer complaints promptly and efficiently.
- Review customer orders in the portal
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered customer inquiries via phone, email, and chat.
Warehouse Lead
Wilbert Plastics
Belmont, NC
10.2019 - 06.2024
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Supervised a team of warehouse associates, providing guidance and support to ensure efficient workflow.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Created reports detailing shipment information such as quantity received or shipped out, product availability.
- Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
- Resolved any customer service issues related to orders picked up from the warehouse.
- Cooperated with other departments throughout organization when needed in order to achieve desired results.
- Investigated discrepancies in inventory counts in order to resolve any discrepancies quickly.
- Organized regular cleaning schedules for all warehouse areas to maintain cleanliness standards.
- Monitored incoming shipments for quality assurance purposes and organized storage areas accordingly.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Staged and sorted products for loading.
Quality Engineer
KSM Castings
Shelby , NC
02.2019 - 10.2019
- Provided guidance in the development of sampling plans for incoming material inspections.
- Investigated non-conformances using problem solving techniques such as 8D or 5 Why's methodologies.
- Participated in continuous improvement initiatives by identifying opportunities for process optimization based on best practices from industry standards.
- Reviewed engineering drawings, process specifications, test requirements, inspection plans, and other technical documents for accuracy.
- Performed data analysis to identify root causes of quality issues and developed corrective actions.
- Developed and maintained Quality Assurance procedures in accordance with ISO 9001 standards.
Quality Technician
Wilbert Plastics
Belmont, Nc
04.2017 - 02.2019
- Monitored production processes to ensure compliance with quality standards.
- Performed calibration checks on measuring instruments used in the production process.
- Conducted training sessions for employees related to quality assurance techniques and procedures.
- Participated in continuous improvement initiatives such as Lean Manufacturing practices.
- Documented test results in accordance with established procedures.
- Maintained records of all inspection activities, including reports and data collection sheets.
- Maintained accurate records of all inspections performed and results obtained.
- Conducted root cause analysis on non-conforming parts, identified corrective actions, and reported findings to management.
- Reviewed supplier documentation for compliance with standards, regulations, and customer specifications.
- Assisted in preparing internal audit schedules and conducted audits as required by company policies or customers' requests.
- Performed detailed inspections of products to ensure they met customer requirements and industry standards.
- Ensured that all materials meet required specifications before releasing them for use in production.
Shift Leader
Hardee's Restaurant
Belmont, Nc
09.2003 - 03.2019
- Monitored employee performance and provided feedback for improvement.
- Assisted in training new employees on shift operations.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Adhered to all health code regulations while preparing food items for customers.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Delegated tasks to employees and monitored activities and task completion.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
Team Leader
Wilbert Plastics
Belmont, NC
05.2014 - 04.2017
- Ensured compliance with all safety regulations in the workplace.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Conducted regular performance reviews to assess individual team member progress.
- Created training materials and conducted group trainings on new processes or procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Maintained a positive work environment that promoted collaboration between team members.
- Maintained parts were met by customer guidelines
Machine Operator
Wilbert Plastics
Belmont, NC
01.2014 - 05.2014
- Carry out regular safety checks on machinery prior to operation.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Run and operate CNC
- Run production demands
- Check quality product ran off the machines
Education
GED -
Gaston College
Dallas, NC05-2014
Skills
- Customer service
- Order tracking
- Employee training
- Data entry
- Complaint resolution
- Record keeping
- Quality assurance
- Team leadership
- Process improvement
- Effective communication
- Relationship building
- Problem solving
- Time management
- High-energy attitude
- Paperwork processing
- Customer satisfaction measurement
- Microsoft Excel
- Microsoft outlook
- Scheduling
- Follow-up skills
- Product knowledge
Timeline
Customer Service Representative
Wilbert Plastics
06.2024 - 06.2025
Warehouse Lead
Wilbert Plastics
10.2019 - 06.2024
Quality Engineer
KSM Castings
02.2019 - 10.2019
Quality Technician
Wilbert Plastics
04.2017 - 02.2019
Team Leader
Wilbert Plastics
05.2014 - 04.2017
Machine Operator
Wilbert Plastics
01.2014 - 05.2014
Shift Leader
Hardee's Restaurant
09.2003 - 03.2019
GED -
Gaston College