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Linda Walker
Willard
Summary
Experienced with administrative support and office management. Utilizes organizational skills to streamline daily tasks and improve productivity. Track record of effective communication and problem-solving in fast-paced settings.
Overview
1
1
Certification
12
12
years of professional experience
Work History
General Office Assistant
Home Depot
Wilmington, NC
09.2020 - Current
- Managed scheduling and coordinated meetings to optimize office operations.
- Provided administrative support by preparing documents and managing correspondence.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Personal Vehicle Delivery Driver
UPS
Wilmington, NC
07.2020 - 08.2020
- Delivered packages efficiently, ensuring timely arrival and adherence to company standards.
- Operated delivery vehicle safely while following traffic regulations and company policies.
- Resolved customer inquiries regarding deliveries, enhancing satisfaction through effective communication.
Cashier
Canteen @ GE Wilmington
Wilmington, NC
03.2019 - 04.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
Food Service Assistant Supervisor
City of Wilmington
Wilmington, NC
08.2016 - 06.2019
- Prepared and served food in accordance with safety regulations and hygiene standards.
- Assisted in inventory management, ensuring accurate tracking of supplies and minimizing waste.
- Monitored food quality and presentation, ensuring compliance with health department guidelines.
Dietary Aide
Bradly Creek
Wilmington, NC
09.2017 - 06.2018
- Prepared and served nutritious meals in accordance with dietary guidelines.
- Assisted in menu planning to accommodate resident preferences and nutritional needs.
- Evaluated dietary requirements to support individual health needs and preferences effectively.
Assistant Manger
Phoneix mart
Burgaw, NC
08.2016 - 07.2017
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Developed training programs to enhance staff performance and customer service skills.
- Analyzed sales data to identify trends, inform decision-making, and optimize product offerings.
Customer Service Specialist
DICK'S Sporting Goods
Wilmington, NC
08.2014 - 08.2016
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted customers with product selection, ensuring a positive shopping experience and satisfaction.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Education
Associates - Business Administration
Cape Fear Community College
Wilmington, NC12.2027
High school diploma - undefined
Middle College H.S.
Brooklyn, NY01.2002
Skills
- Customer service
- Verbal communication
- File organization
- Scheduling appointments
- Money handling
- Team leadership
- Decision-making
- Mobile notary services
- Document preparation
- Identity verification
- Real estate transactions
Certification
- ServSafe
- CPR Certification
- Non-CDL Class C
- Notary Public
- Signing Agent
Timeline
General Office Assistant
Home Depot
09.2020 - Current
Personal Vehicle Delivery Driver
UPS
07.2020 - 08.2020
Cashier
Canteen @ GE Wilmington
03.2019 - 04.2020
Dietary Aide
Bradly Creek
09.2017 - 06.2018
Food Service Assistant Supervisor
City of Wilmington
08.2016 - 06.2019
Assistant Manger
Phoneix mart
08.2016 - 07.2017
Customer Service Specialist
DICK'S Sporting Goods
08.2014 - 08.2016
High school diploma - undefined
Middle College H.S.
Associates - Business Administration
Cape Fear Community College