Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Linda Smith Lee

Hammond,IN

Summary

Dynamic customer service professional with a proven track record at Community Services of North West Indiana, adept at resolving conflicts and enhancing customer loyalty. Skilled in critical thinking and data entry, I excel in high-pressure environments, ensuring customer satisfaction and fostering positive relationships. Committed to delivering exceptional service and solutions.

Overview

31
31
years of professional experience

Work History

Customer Service Representative

Community Services of North West Indiana
03.2025 - 06.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Lunchroom Assistant

West Harvey Dixmoor School District 147
03.2022 - 07.2024

Monitoring students in the lunchroom during lunch sessions,cleaning off tables,controlling noise.

Transit Bus Operator

Pace Bus South Division
04.2012 - 02.2019

Drive the bus through out Harvey picking up passengers on corners,and dropping off at other terminals to go from one place to the other from Harvey IL to Chicago IL.

School Bus Driver

IL Central School Bus
08.2001 - 05.2012

Pick up school students from home take them to school and on trips.

Assistant Manager

Family Dollar
07.1994 - 12.2000

Open and closing stores, counting down cash drawers handling customer issues cleaning up store moping and waxing floors and dropping off cash at the night bank night deposit at nigh after closing.

Education

No Degree - Nursing And Bioiogy

Olive Harvey College
10330 Elizabeth Chicago IL

High School Diploma -

Percy L Julian High
10330 Elizabeth Chicago IL
06-1982

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution

Timeline

Customer Service Representative

Community Services of North West Indiana
03.2025 - 06.2025

Lunchroom Assistant

West Harvey Dixmoor School District 147
03.2022 - 07.2024

Transit Bus Operator

Pace Bus South Division
04.2012 - 02.2019

School Bus Driver

IL Central School Bus
08.2001 - 05.2012

Assistant Manager

Family Dollar
07.1994 - 12.2000

No Degree - Nursing And Bioiogy

Olive Harvey College

High School Diploma -

Percy L Julian High
Linda Smith Lee