Linda Spikes-Wilson
Bogalusa,LA
Summary
Dynamic Certified Nursing Assistant Supervisor and Customer Service Representative, Training Supervisor with a proven track record at Capital Bridge Health Services. Excelled in high-stress situations and patient care, enhancing customer loyalty and patient well-being. Skilled in problem-solving and active listening, I significantly improved safety measures and service quality, demonstrating exceptional critical thinking and customer relations.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Capital Bridge Health Services
09.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Certified Nursing Assistant
Care Center Of Hattiesburg
04.2018 - 05.2021
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Transported patients between rooms and appointments or testing locations.
Certified Nursing Assistant
Care Center Of Laurel
09.2017 - 04.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Certified Nursing Assistant Supervisor
Provision Living
07.2018 - 03.2021
- Promoted a safe and healthy work environment through strict adherence to safety guidelines and infection control measures.
- Served as a liaison between patients, families, and healthcare providers, facilitating open communication channels to address concerns and questions.
- Enhanced patient care by overseeing daily operations and supervising a team of Certified Nursing Assistants.
- Maintained high-quality patient care standards by implementing evidence-based nursing practices and protocols.
Education
Associate of Applied Science - Certified Customer Service Representative
Northshore Technical College
Hammond, LA05-2015
Associate of Science - Nursing Practice
Louisiana Technical College of Baton Rouge
Baton Rouge, LA05-2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Customer satisfaction measurement
- Call Management
Timeline
Customer Service Representative
Capital Bridge Health Services
09.2021 - Current
Certified Nursing Assistant Supervisor
Provision Living
07.2018 - 03.2021
Certified Nursing Assistant
Care Center Of Hattiesburg
04.2018 - 05.2021
Certified Nursing Assistant
Care Center Of Laurel
09.2017 - 04.2021
Associate of Applied Science - Certified Customer Service Representative
Northshore Technical College
Associate of Science - Nursing Practice
Louisiana Technical College of Baton Rouge
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