- I like working with my hands and fixing things
- Dancing
- Horseback Riding
- Outdoor Recreation
- Watching Movies and TV Shows
- Music
- Baking
- Enjoy hobbies that combine physical activity with outdoor exploration
- Gardening
- Playing Sports
- Animal Care
- Team Sports
- Coding and Programming
- Fashion and Style
- Volunteering with youth sports programs as a T-ball coach
Linda Spivey
CNA/ Activity Director/HIM/Receptionist/ Admission
Rome,GA
Summary
Customer Service Specialist experienced in management, sales, and operations. Delivered exceptional service through strong interpersonal skills, effectively understanding and addressing client needs. Managed patient records and administrative support in healthcare settings, ensuring compliance with confidentiality standards while enhancing team collaboration and operational efficiency.
Overview
1
1
Language
6
6
Certifications
23
23
years of professional experience
Work History
Unit Secretary/CNA
WillowBrooke at Floyd
06.2018 - Current
- I am required to work hand in hand with nurses, doctors, and administrative team. Required to do intakes, multi-task, customers, monitor clients, file and upload information into the computer database. Scheduled appointments and utilized ICD-10 codes for accurate documentation.
- Coordinated communication between medical staff, patients, and families to ensure timely information flow.
- Managed appointment scheduling and patient records using electronic health record systems for enhanced efficiency.
- Assisted in the development of office protocols to improve workflow and patient service delivery.
Health Service Technician
HST, Highland Rivers
04.2017 - Current
- Develop or expand and implement medical programs or health services that promote research, rehabilitation, and community health.Maintain accurate case histories of patients.
- Assisted individuals in transitioning back into community settings.
- Developed and maintained computerized record management systems for efficient data storage and processing, enabling accurate reporting on personnel activities.
Activity Director
Cartersville Heights
12.2023 - 03.2026
- Designed and implemented engaging recreational programs to enhance resident well-being and social interaction.
- Coordinated daily activities, ensuring alignment with residents' interests and health requirements.
- Boosted social interaction among residents through organizing regular events, outings, and group activities.
- Fostered partnerships with community organizations to expand resources and activity options for residents.
- Led a team of volunteers, providing guidance and support to ensure high-quality activity facilitation.
- Designed wide variety of activities to stimulate interest, involvement, and engagement of patients.
- Coordinated special events such as holiday celebrations or themed parties to enhance overall quality of life within the community setting.
- Developed training materials for staff to improve program delivery and resident participation.
- Integrated cognitive stimulation techniques into daily programming for improved mental health outcomes among participants suffering from dementia or related conditions.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
AR2 Bookkeeper
Genesis Healthcare
04.2016 - 09.2016
- Administer fiscal operations, including accounting, budget planning, expenditure authorization, service rate establishment, and financial reporting coordination.
- Analyze facility activities and data to support planning, cash management, risk management, and enhance service utilization.
- Maintain computerized record management systems to process personnel activity data and generate reports.
- Develop instructional materials and conduct in-service and community-based educational programs.
HIM Director
Etowah Landing Health Care
11.2013 - 04.2016
- Conferred with board members and staff to address issues, coordinate activities, and resolve problems, ensuring alignment with organizational goals.
- Analyzed operations to evaluate company performance against objectives and identify areas for cost reduction and program improvement.
- Performed ICD 9 and ICD 10 coding for administrative tasks to ensure accurate medical billing and compliance.
- Work closely with hospital
Activity Director
Chulio Hills Health And Rehab
03.2003 - 03.2014
- Answered telephones, directed calls, and took messages to ensure effective communication flow.
- Maintained and updated filing, inventory, mailing, and database systems to support organizational efficiency.
- Communicated with customers, employees, and other individuals to provide information, address inquiries, and resolve complaints.
- Complete and mail bills, contracts, policies, invoices, or checks.
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
- Process and prepare documents, such as business or government forms and expense reports.
Education
High School Diploma - nursing
Georgia Nursing Registration
United States05-1999
High School Diploma -
East Rome High
Rome, Ga 05.2001 -
Activity Director -
Georgia Nursing Home Association
Stockbridge, GA 05.2001 -
Skills
Electronic health records
HIPAA compliance
Patient record management
Records management
Unit secretary training
Appointment scheduling
Incoming call management
Call reception
Telephone reception
Expert organizer
Data confidentiality
Administrative support
CPR certified
Time management
Expert organizer
Organizational skills
Customer service
Telephone etiquette
Appointment setting
CPR certified
Accomplishments
- Collaborated with team of 16 in the development of Nursing Home Week.
Affiliations
Work with Alz. walk
Certification
CNA
Interests
Additional Information
SKILLS
Timeline
Activity Director
Cartersville Heights
12.2023 - 03.2026
Unit Secretary/CNA
WillowBrooke at Floyd
06.2018 - Current
Health Service Technician
HST, Highland Rivers
04.2017 - Current
AR2 Bookkeeper
Genesis Healthcare
04.2016 - 09.2016
HIM Director
Etowah Landing Health Care
11.2013 - 04.2016
Activity Director
Chulio Hills Health And Rehab
03.2003 - 03.2014
Activity Director -
Georgia Nursing Home Association
05.2001 -
High School Diploma -
East Rome High
05.2001 -
High School Diploma - nursing
Georgia Nursing Registration