Linda Stewart
Franklin ,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Patient Engagement Specialist
Bon Secours Mercy Health
Cincinnati , OH
03.2022 - 06.2024
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Scheduled and confirmed appointments.
- Entered information into system to update status reports.
- Maintained positive working relationship with fellow staff and management.
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
Call Center Representative
Express Scripts
Cincinnati , OH
08.2021 - 02.2022
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Maintained strong call control and quickly worked through scripts to address problems.
- Updated customer accounts, addresses and contact information within call management databases.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Implementation Specialist
Sheakley
Cincinnati , OH
03.2007 - 03.2021
- Tested various scenarios to ensure accuracy of data entry into the system.
- Created comprehensive user documentation outlining processes, procedures, and troubleshooting techniques.
- Established communication protocols with customers related to implementation timeline expectations.
- Performed quality assurance checks throughout the implementation process to verify accuracy of data entries.
- Monitored progress of implementations in order to meet deadlines set by clients.
- Cultivated relationships with sales team to support and supply corrective actions.
- Maintained positive working relationship with fellow staff and management.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Compiled data from various sources into a single document or database format.
- Collaborated with project teams to develop accurate product specifications and user instructions.
- Organized large volumes of data into an easy-to-access format for customers and internal staff members.
- Updated existing documentation materials with new features or changes in functionality.
- Managed secure storage, backups and retrieval of archived documents.
- Completed documents and work requests according to company standards.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Created and edited documents, mail merges and graphics using diverse programs.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
- Created travel arrangements for senior managers according to their requirements.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Handled confidential documents in an organized fashion according to established protocol.
- Scheduled appointments between clients and customers and internal staff members.
- Provided secretarial and office management support while building cooperative working relationships.
- Scheduled appointments, meetings and events for management staff.
- Inventoried and ordered supplies for office.
- Coordinated appointments, meetings and conferences.
- Processed payroll for up to 30 employees weekly using specialized software.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Generated employee paychecks and direct deposit payments in a timely manner.
- Reviewed employee tax forms to ensure compliance with federal regulations.
- Provided customer service support to answer inquiries from employees regarding their payroll issues or concerns.
- Updated payroll system with new hire information including benefits deductions.
- Filed paperwork associated with wage garnishments or child support orders according to court requirements.
- Managed confidential personnel files containing sensitive employee information in accordance with legal requirements.
- Managed payroll for temporary, hourly and salaried employees.
- Onboarded new employees in time reporting and payroll systems.
Education
High School Diploma -
Franklin High School
Franklin 06-1997
Skills
- HIPAA Compliance
- Healthcare knowledge
- Follow-up Coordination
- Document Control
- Meeting planning
- Filing
- Data Entry
- Appointment Scheduling
- Data Reconciliation
- New employee processing
- Employee File Maintenance
- Skilled in PRISM
- Skilled in AX Application Extender
Affiliations
- Walk MS
- Avid Reader
- Gardening
Timeline
Patient Engagement Specialist
Bon Secours Mercy Health
03.2022 - 06.2024
Call Center Representative
Express Scripts
08.2021 - 02.2022
Implementation Specialist
Sheakley
03.2007 - 03.2021
High School Diploma -
Franklin High School