Linda Torres
Spring
Summary
Dynamic professional with a proven track record at Ashley Global LLC, excelling in problem-solving and customer service. Achieved over 125% productivity while enhancing operational efficiency through effective communication and critical thinking. Skilled in utilizing Salesforce and MS Office to streamline processes and ensure customer satisfaction.
Overview
26
26
years of professional experience
Work History
Open Order Management Agent
Ashley Global LLC
New Braunfels, TX
08.2022 - 06.2026
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed parts orders and coordinated technician schedules. Assisted in organizing technician appointments and managing parts inventory. Supported scheduling efforts for technicians and facilitated parts ordering.
- Scheduled deliveries and assisted drivers with routing. Coordinated delivery schedules and supported drivers during operations.
- Monitored and managed shipment tracking processes to ensure timely delivery.
- Achieved timely processing of delivery fees, enhancing customer billing experience. Streamlined billing of delivery fees, resulting in improved operational efficiency.
- Facilitated efficient handling of new orders, returns, and exchanges to enhance customer satisfaction.
- store support
- warehouse support
- manage all open orders
- Analyzed and resolved issues within problematic orders, implementing corrective measures to streamline order processing.
- Facilitated inbound and outbound calls to enhance customer service and support.
- Facilitated effective communication during highly escalated calls, providing solutions to complex customer issues.
- Utilized company programs Storis, Salesforce, Package AI and ER ticketing system
- Maximized operational efficiency by consistently maintaining daily productivity levels above 125%.
- Managed corporate email correspondence to ensure timely and effective communication.
Shop Manager
Cash America Pawn
Houston, TX
11.2012 - 03.2022
- Managed daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff in customer service excellence and product knowledge.
- Oversaw inventory management, optimizing stock levels to meet customer demand.
- Implemented process improvements to enhance efficiency and reduce operational costs.
- Implemented Ultipro/ADP Workforce Now to enhance efficiency in recruitment, onboarding, and off-boarding operations.
- Established daily objectives to ensure alignment with monthly budget projections.
- Reviewed monthly KPIs and P&Ls to support team performance tracking. Assisted in the evaluation of monthly performance indicators and profit and loss statements.
- Reached monthly sales, layaway, payroll and pawn loan goals
- monthly audit/inventory control
- Verified and balanced cash drawer transactions at shift close, managing daily totals reaching $30,000.
- Executed processing and delivery of bank deposits, withdrawals, and change orders up to $50,000.
- Oversaw the reorganization of the sales floor layout to enhance customer engagement and facilitated innovative promotional events. Managed sales floor merchandising strategies and led the planning of creative sales initiatives.
- Facilitated successful gun sales by effectively handling ATF form submissions. Leveraged FFL license to streamline firearm sales and compliance.
- Processed pawn, payday, and title loan applications to assist customers in securing funds. Supported customers in obtaining pawn, payday, and title loans through efficient service delivery. Facilitated the loan process for pawn, payday, and title loans, ensuring customer satisfaction.
- Managed loan writing transactions and cash drawer operations for all employees.
- Oversaw scheduling, hiring, termination, and promotion processes for all employees.
- Managed comprehensive ordering of store supplies, ensuring timely restocking.
Server\bartender
Montereys Little Mexico
Humble, TX
05.2003 - 10.2011
- Delivered exceptional customer service in fast-paced dining environment.
- Managed multi-table sections efficiently to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items and restaurant procedures.
- handled cash
- liquor inventory
- restocking and organizing
- menu knowledge
- upselling
- making bar drinks listed on the menu
- TABC and Serve Safe certified
Shift Leader and Restaurant Training Coordinator
Jack in the Box
New Caney, TX
03.2000 - 09.2002
- Supervised daily operations to ensure compliance with safety and quality standards.
- Trained and mentored new team members on operational procedures and customer service excellence.
- Streamlined workflow processes to enhance efficiency during peak hours, reducing wait times.
- Managed inventory levels, ensuring timely restocking of supplies to meet customer demand.
Education
GED -
Cleveland High
Cleveland, TXSkills
- Problem-solving skills
- Positive attitude
- Customer service and care
- MS office
- ADP
- Ultipro
- Excel
- Relationship building
- Goal-oriented mindset
- Customer needs determination
- Ensuring customer satisfaction
- Service support
- Critical thinking
- Conflict resolution
- Call management
- Clear communication
Timeline
Open Order Management Agent
Ashley Global LLC
08.2022 - 06.2026
Shop Manager
Cash America Pawn
11.2012 - 03.2022
Server\bartender
Montereys Little Mexico
05.2003 - 10.2011
Shift Leader and Restaurant Training Coordinator
Jack in the Box
03.2000 - 09.2002
GED -
Cleveland High