Linda Villa
Houston,TX
Summary
Results-driven General Manager with expertise in team building, operations management, and customer relations. Proven ability to enhance service levels and drive customer satisfaction through strategic initiatives.
Overview
2027
2027
years of professional experience
Work History
General Manager
TitleMax
Houston, TX
2024 - Current
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Managed team performance through regular coaching and feedback sessions.
- Developed strategic initiatives that increased customer satisfaction and retention rates.
- Coordinated staff scheduling to optimize resource allocation and maintain service levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Front Desk Receptionist
HDZ Glass & Granite
Houston, TX
2021 - 2023
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed multi-line phone system, directing calls efficiently to appropriate departments.
- Scheduled appointments and maintained calendars for staff members.
- Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
- Provided administrative support by preparing documents and reports as needed.
Human Resources Coordinator
Direct Wire
Houston, TX
2018 - 2021
- Assisted in recruitment process by scheduling interviews and coordinating candidate communication.
- Maintained employee records and ensured data accuracy within HRIS.
- Supported onboarding processes by preparing materials and conducting orientation sessions for new hires.
- Collaborated with team members to streamline HR administrative procedures, enhancing operational efficiency.
Customer Service Representative
Southwest Domestics
Sugar Land, TX
2016 - 2018
- Handled customer inquiries via phone and email, ensuring timely responses and resolution of issues.
- Assisted customers with product selections, providing detailed information to enhance purchasing decisions.
- Processed orders and returns efficiently, maintaining accuracy in transactions and inventory updates.
- Collaborated with team members to achieve daily service goals, fostering a positive work environment.
Education
High School Diploma -
Pasadena High School
Pasadena, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Relationship building
- Customer relations
- Staff training
- Administrative skills
- Bilingual
- Training and coaching
Languages
English
Spanish
Timeline
General Manager
TitleMax
2024 - Current
Front Desk Receptionist
HDZ Glass & Granite
2021 - 2023
Human Resources Coordinator
Direct Wire
2018 - 2021
Customer Service Representative
Southwest Domestics
2016 - 2018
High School Diploma -
Pasadena High School