Linda Villalpando
Santa Ana,CA
Summary
At Wagner Pharmacy, I excelled as a Pharmacy Technician/Shift Supervisor, enhancing pharmacy efficiency by over 30% through workflow optimization and team collaboration. My expertise in drug safety and exceptional customer service skills led to significant improvements in patient satisfaction and compliance with FDA and HIPAA regulations.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Pharmacy Technician/Shift Supervisor
Wagner Pharmacy
Santa Ana, CA
1994.11 - 2024.12
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Organized work areas so that everything was easily accessible when needed.
- Verified prescriptions and drug labels, documents and packages.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Assisted customers by answering questions, locating items or referring to pharmacist for medication information.
- Prepared prescription transfers to other pharmacies.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Provided education materials about medications to patients upon request.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Entered prescription information into computer databases.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Collaborated with healthcare providers to clarify prescription orders and resolve medication discrepancies.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Mixed pharmaceutical preparations according to written prescriptions.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Operated cash registers to accept payments from customers.
- Counseled patients on proper medication usage and potential side effects.
- Prepared and processed medical insurance claim forms and records.
- Assisted pharmacists in filling prescription orders accurately and efficiently.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Answered telephones to respond to questions or requests.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Improved inventory management procedures to reduce overhead, backorders and overstock.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Maintained proper storage and security conditions for drugs.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Restocked shelves with new supplies of medications as needed.
- Managed filing of prescriptions, both electronically and manually.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Ensured compliance with state and federal pharmacy laws and regulations.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Received written prescription or refill requests, verifying information for completeness and accuracy.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Maintained a clean and organized pharmacy workspace, adhering to safety and hygiene standards.
- Received payment from customers and processed credit card transactions when necessary.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Checked medications for content, accuracy and completeness of drug packaging and labeling.
- Assisted in training new employees on pharmacy procedures.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Verified accuracy of medication labels before they were dispensed to customers.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Interpreted and processed medication orders under supervision of pharmacist.
- Established or maintained medications and other patient profiles.
- Managed medication inventory, including ordering and restocking medications as necessary.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Served as a role model for other employees by demonstrating professional behavior at all times.
- Scheduled staff shifts, considering peak times and individual availability.
- Collaborated with management to plan special events or promotions.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
Orange High School
Orange, CA1993-06
Skills
- Drug safety
- Insurance reconciliation
- Drug utilization review
- Proper labeling
- FDA compliance
- Billing support
- Workflow optimization
- Team collaboration
- Insurance verification
- Insurance billing
- Medication therapy management
- Regulatory compliance
- Confidentiality and HIPAA
- Troubleshooting malfunctioning equipment
- Supply restocking
- Ordering and stocking medications
- Interpreting orders
- Receiving incoming supplies
- Updating medication histories
- Labeling prescriptions
- Answering customer questions
- Labeling accuracy
- Prescription filling
- Medication labels
- Stocking shelves
- Manual and automated medication dispensing
- Resolving customer issues
- OTC recommendations
Certification
- Pharmacy Technician License
Languages
Spanish
Native/ Bilingual
Timeline
Pharmacy Technician/Shift Supervisor
Wagner Pharmacy
1994.11 - 2024.12
High School Diploma -
Orange High School