Evan Brackett
Chugiak,AK
Summary
Dynamic Shift Leader/Pharmacy Technician at Walgreens, adept in customer service and HIPAA compliance, significantly boosted sales through innovative promotional strategies. Excelled in staff training, enhancing team motivation and operational efficiency. Skilled in drug safety and problem-solving, ensuring adherence to health and safety standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader/Pharmacy Technician
Walgreens
1470 W Northern Lights Blvd, Anchorage AK, 99503
05.2024 - Current
- Filled scripts for patients while maintaining HIPPA guidelines and following company policies and regulations.
- Assisted patients with over-the-counter medication information and usage.
- Informed patients/customers of new immunization opportunities/changes.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Increased sales with introduction of promotional strategies that attracted more customers.
- Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
- Aided in calling patients to inform them of ready or late prescription pickups.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
FedEx Warehouse Employee
FedEx
40 Coachman Rd, West Chesterfield, NH 03466
10.2023 - 05.2024
- Moved packages from FedEx trucks to FedEx semi-trucks for outbound packages.
- Weighed and packed SMALLS packages.
- Maintained warehouse safety in compliance with OSHA standards.
Patient Service Representative
Quest Diagnostics Phlebotomy
925 Union St Suite 4, Bangor, ME 04401
05.2023 - 08.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used two different medical software's to order blood labs/look for doctor's orders/edit or confirm patients' insurance information.
- Handled customer service inquiries in person, via telephone and through email.
- Entered patient demographic and insurance data into electronic medical record system.
- Occasionally aided in medical crisis intervention.
Education
Bachelor of Science - Clinical Psychology
University of Anchorage Alaska
3211 Providence Dr, Anchorage, AK 9950805-2026
Bachelor of Science - Psychology
Franklin Pierce University
40 University Dr, Rindge, NH 0346105-2025
High School Diploma -
Bangor High School
885 Broadway, Bangor, ME 0440105-2020
Skills
- Customer service focus
- Team motivation
- Strong verbal and written communication
- Staff education and training
- Safety processes and procedures
- Confidentiality and HIPAA
- Problem-solving skills
- Drug safety
- Medication labels
- Verifying orders
- Insurance verifying
- Data entry proficiency
Certification
- Alaska Pharmacy Technician License
- Columbia-Suicide Severity Rating Scale (C-SSRS) Certified
Timeline
Shift Leader/Pharmacy Technician
Walgreens
05.2024 - Current
FedEx Warehouse Employee
FedEx
10.2023 - 05.2024
Patient Service Representative
Quest Diagnostics Phlebotomy
05.2023 - 08.2023
Bachelor of Science - Clinical Psychology
University of Anchorage Alaska
Bachelor of Science - Psychology
Franklin Pierce University
High School Diploma -
Bangor High School