Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Evan Brackett

Chugiak,AK

Summary

Dynamic Shift Leader/Pharmacy Technician at Walgreens, adept in customer service and HIPAA compliance, significantly boosted sales through innovative promotional strategies. Excelled in staff training, enhancing team motivation and operational efficiency. Skilled in drug safety and problem-solving, ensuring adherence to health and safety standards.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Shift Leader/Pharmacy Technician

Walgreens
05.2024 - Current
  • Filled scripts for patients while maintaining HIPPA guidelines and following company policies and regulations.
  • Assisted patients with over-the-counter medication information and usage.
  • Informed patients/customers of new immunization opportunities/changes.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Maintained cleanliness and organization of workspace, adhering to health and safety standards.
  • Increased sales with introduction of promotional strategies that attracted more customers.
  • Ensured compliance with all legal and company policies, minimizing risks of fines or sanctions.
  • Aided in calling patients to inform them of ready or late prescription pickups.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.

FedEx Warehouse Employee

FedEx
10.2023 - 05.2024
  • Moved packages from FedEx trucks to FedEx semi-trucks for outbound packages.
  • Weighed and packed SMALLS packages.
  • Maintained warehouse safety in compliance with OSHA standards.


Patient Service Representative

Quest Diagnostics Phlebotomy
05.2023 - 08.2023
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Used two different medical software's to order blood labs/look for doctor's orders/edit or confirm patients' insurance information.
  • Handled customer service inquiries in person, via telephone and through email.
  • Entered patient demographic and insurance data into electronic medical record system.
  • Occasionally aided in medical crisis intervention.

Education

Bachelor of Science - Clinical Psychology

University of Anchorage Alaska
3211 Providence Dr, Anchorage, AK 99508
05-2026

Bachelor of Science - Psychology

Franklin Pierce University
40 University Dr, Rindge, NH 03461
05-2025

High School Diploma -

Bangor High School
885 Broadway, Bangor, ME 04401
05-2020

Skills

  • Customer service focus
  • Team motivation
  • Strong verbal and written communication
  • Staff education and training
  • Safety processes and procedures
  • Confidentiality and HIPAA
  • Problem-solving skills
  • Drug safety
  • Medication labels
  • Verifying orders
  • Insurance verifying
  • Data entry proficiency

Certification

  • Alaska Pharmacy Technician License
  • Columbia-Suicide Severity Rating Scale (C-SSRS) Certified

Timeline

Shift Leader/Pharmacy Technician

Walgreens
05.2024 - Current

FedEx Warehouse Employee

FedEx
10.2023 - 05.2024

Patient Service Representative

Quest Diagnostics Phlebotomy
05.2023 - 08.2023

Bachelor of Science - Clinical Psychology

University of Anchorage Alaska

Bachelor of Science - Psychology

Franklin Pierce University

High School Diploma -

Bangor High School

Similar Profiles

CREATE PROFILE
Evan Brackett