Linda Walker
Sarasota,FL
Summary
Results-oriented professional specializing in customer service management. Known for strong complaint handling and conflict resolution skills, with a track record of enhancing service quality and efficiency through data-driven insights.
Overview
10
10
years of professional experience
Work History
CSR Manager
Passion Labels And Packaging
Sarasota, FL
03.2016 - Current
- Supervised customer service team to enhance service quality and efficiency.
- Developed training programs for new customer service representatives.
- Process and input orders for labels.
- Guide customers through label ordering process.
- Authorize expenditures and payroll
- Fostered a positive work environment through team-building activities and recognition initiatives.
- Resolved escalated customer complaints promptly and professionally.
- Analyzed customer feedback to identify areas for improvement in service quality.
- Collaborated with other departments within the organization to ensure optimal customer experience.
- Responded promptly to internal requests from other departments related to customer queries or complaints.
Education
High School Diploma -
Windsor Park High School
Winnipeg, Manitoba06-1974
Skills
- Customer management
- Order processing
- Training development
- Customer feedback analysis
- Expenditure authorization
- Service improvement
- Conflict resolution
- Team collaboration
- Performance evaluation
- Complaint handling
- Product knowledge
- Data entry
Timeline
CSR Manager
Passion Labels And Packaging
03.2016 - Current
High School Diploma -
Windsor Park High School