Summary
Overview
Work History
Education
Skills
Timeline
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Linda Wallace

Sherman,TX

Summary

Dynamic Customer Service Representative with Cigna Health System, adept at enhancing patient experiences through active listening and critical thinking. Successfully resolved customer complaints, fostering loyalty and repeat business. Trained new staff, improving team performance and service delivery in high-pressure environments. Proficient in data entry and problem resolution, ensuring customer satisfaction.

Overview

23
23
years of professional experience

Work History

Customer Service Representative

Cignat Health System
Sherman, TX
03.2003 - 12.2025
  • Provided exceptional customer support, resolving inquiries and complaints efficiently.
  • Enhanced patient experience through effective communication and problem-solving strategies.
  • Collaborated with healthcare teams to ensure seamless service delivery and patient satisfaction.
  • Trained new staff on customer service protocols and software systems to improve team performance.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Education

High School Diploma -

Sherman High
Sherman, TX

Skills

Customer service

Active listening

Critical thinking

Data entry

Problem resolution

Timeline

Customer Service Representative

Cignat Health System
03.2003 - 12.2025

High School Diploma -

Sherman High
Linda Wallace