Linda Walsh
Oshkosh,WI
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
18
18
years of professional experience
Work History
Customer Service Manager
Pick N Save
Oshkosh, WI
05.2020 - Current
- Supervised customer service team to deliver high-quality service and support.
- Managed customer inquiries and resolved complaints to enhance customer experience.
- Provided exceptional customer service to ensure customer satisfaction.
- Implemented strategies to enhance customer satisfaction and loyalty.
- Established rapport with customers, managers, and team members to foster a collaborative work environment.
- Coordinated staff schedules to optimize coverage during peak hours.
- Managed payroll processing for employees
Assistant City Clerk
City Of Oshkosh
Oshkosh, WI
12.2019 - 04.2020
- Managed public records requests and ensured compliance with state regulations.
- Assisted in preparing city council agendas and maintained accurate meeting minutes.
- Coordinated election processes, including voter registration and ballot distribution.
- Assisted with clerical duties at city hall by performing copying, scanning, faxing and data entry tasks and scheduling appointments.
- Assisted in preparing ordinances and resolutions proposed by governing body for approval, notified legal organization of meetings, dates and times and distributed communications to appropriate parties.
Parking Utility
City Of Oshkosh
Oshkosh, WI
12.2017 - 12.2019
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Processed parking tickets and suspended plates using a time.
Senior Bank Teller
Associated Bank
Oshkosh, WI
06.2008 - 12.2017
- Processed customer transactions accurately and efficiently for various banking services.
- Assisted customers with account inquiries and resolved issues promptly and professionally.
- Maintained cash drawer and ensured accurate balancing at the end of each shift.
- Provided exceptional service by building rapport with customers and addressing their needs effectively.
- Promoted bank products and services to enhance customer engagement and satisfaction.
Education
Milwaukee Area Technical College
Milwaukee, WISome College (No Degree) - Child Development
Milwaukee Area Technical College
Milwaukee, WISkills
- Customer relationship management
- Customer engagement
- Dispute resolution
- Team management
- Staff scheduling
- Payroll
- Regulatory compliance
- Employee training
Timeline
Customer Service Manager
Pick N Save
05.2020 - Current
Assistant City Clerk
City Of Oshkosh
12.2019 - 04.2020
Parking Utility
City Of Oshkosh
12.2017 - 12.2019
Senior Bank Teller
Associated Bank
06.2008 - 12.2017
Milwaukee Area Technical College
Some College (No Degree) - Child Development
Milwaukee Area Technical College