Linda Williams
El Paso,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Annual Enrollment Specialist
TEKsystems
El Paso, TX
09.2024 - 02.2025
- Assist customers with enrolling in specific health care programs
- Answering benefit questions
- Research information through companies knowledge base
- Enter sensitive data
- Verify employee attendance and hours worked
- Handle employee complaint about incorrect payments
- Research information through companies knowledge base
- Moved to pay roll 11/18
Customer Service Representative
LQ Digital
Remote
05.2024 - 08.2024
- Make and take customer phone calls
- Successfully use scripts to guide conversations
- Record information on the consumer conversation using LQ systems
- Work with different clients and campaigns
- Provide quality customer experiences
Operations Associate
RANDSTAND AGENCY - Charles Schwab
El Paso, TX
04.2023 - 04.2024
- Process applications
- Review documents
- Data entry
- Client contacting if docs are to be found to be lacking information
- Working in a fast-paced environment
- Meeting daily efficiency
Patient Service Representative
Elevate PFS Holdings
Remote
04.2022 - 10.2022
- Work from home
- Customer care
- Call center
- Collect payment
- Set up monthly payment arrangements
- Answer any billing questions
- Obeying HIPPA laws
- Submit Insurance information
- Data Entry
- Meeting daily collections
- Inbounds & outbound calls
Account Solutions
Randstad - Charles Schwab
El Paso, TX
04.2020 - 09.2021
- Work from home
- Customer care
- Review and research client docs
- Outbound calls
- Process applications
- Review applications
- Data entry
- Client contacting if docs are to be found to be lacking information
- Working in a fast-paced environment
- Meeting daily efficiency
Financial Service Representative
Alorica/Citibank
El Paso, TX
08.2016 - 08.2017
- Company Overview: Call center
- Customer service
- Process credit card applications over the phone
- One hundred % verbatim
- Answer any questions about Credit card or credit card offer based off script
- Collect personal information from customer
- Regular trainings on the computer
- Process complaints
- Call center
- 2/17-4/17 Transferred from Alorica West to Alorica East
- Transferred to help with a new project through Citibank
- Handled Costco Rewards
- Answered any question customers had with their Costco rewards certificate
- Processed new Costco certificate if one was lost/stolen
- Project was closed 4/17
Personal Assistant
Grijalva Farms
San Elizario, TX
10.2012 - 01.2013
- Organized office space and personal space
- Filed important papers in alphabetical order and by dates
- Picked up kids from school
- Paid bills on line and in person
- Sorted mail
- Shredded unwanted mail
Data Entry Clerk
BROKERS LOGISTICS, LLP
El Paso, TX
08.2010 - 08.2012
- Kept track of received data and documents
- Prepared and sorted documents and identified and interpreted data to be entered
- Entered alphabetic, numeric, or symbolic data from source documents into computer and necessary codes depending on the type of document given
- Compared data entered with source documents; reentered data when verification detected errors
Education
High School Diploma -
Clint High School
Clint, TX05.2007
Skills
- Exceptional communication
- Documentation management
- Reporting and analytics
- Customer service expertise
- Data entry skills
- Strong organization
- Benefits administration
- Telephone and email skills
- Billing support
- Health insurance
- Insurance coverage verification
Timeline
Annual Enrollment Specialist
TEKsystems
09.2024 - 02.2025
Customer Service Representative
LQ Digital
05.2024 - 08.2024
Operations Associate
RANDSTAND AGENCY - Charles Schwab
04.2023 - 04.2024
Patient Service Representative
Elevate PFS Holdings
04.2022 - 10.2022
Account Solutions
Randstad - Charles Schwab
04.2020 - 09.2021
Financial Service Representative
Alorica/Citibank
08.2016 - 08.2017
Personal Assistant
Grijalva Farms
10.2012 - 01.2013
Data Entry Clerk
BROKERS LOGISTICS, LLP
08.2010 - 08.2012
High School Diploma -
Clint High School