Emone Carter
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
Work History
Annual Enrollment Specialist
Empyrean Benefits Solutions
05.2024 - Current
- Educate customers on special pricing healthcare benefits and company offerings, enhancing customer understanding and engagement.
- Document conversations with customers to efficiently track requests, problems, and solutions, ensuring seamless follow-up and issue resolution.
- Field customer complaints and queries, fast-tracking them for resolution to maintain high levels of customer satisfaction.
Technical Support Representative
APPLE
08.2021 - 05.2024
- Delivered daily technical support by diagnosing and resolving system issues to ensure optimal performance and user satisfaction.
- Communicated effectively with end users, colleagues, and management to expedite issue resolution and maintain high levels of customer service.
- Installed and maintained hardware and software, including implementing security patches and updates to meet client requirements.
- Documented interactions, installation activities, and issue resolutions comprehensively, facilitating informed decision-making and follow-up actions.
Data Entry Specialist
TELEPERFORMACE
05.2020 - 08.2021
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.Entered and verified large volumes of data into internal systems.
- Audited spreadsheets for errors and inconsistencies.
- Maintained high accuracy in data projects and met tight deadlines.
Administrative Assistant
Mercer
05.2019 - 04.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bachelor of Science - Business Management
Columbus State University
Columbus, GAHigh School Diploma -
Central High School
Carrolton, GASkills
- Data Evaluation
- Call Center Operations
- Critical Thinking
- Customer Service
- Retail Sales Customer Service
- Software Tech
- Product Organization
- Adaptive Team Player
- Type 35 WPM
- Microsoft Excel
- Microsoft Word
- Credit Card Payment Processing
- Communication
- Problem Solving
- Empathy
- Active Listening
- Time Management
- Conflict Resolution
- CRM Software Proficiency
- Multitasking
- Product Knowledge
- Attention to Detail
- Reporting and analytics
Timeline
Annual Enrollment Specialist
Empyrean Benefits Solutions
05.2024 - Current
Technical Support Representative
APPLE
08.2021 - 05.2024
Data Entry Specialist
TELEPERFORMACE
05.2020 - 08.2021
Administrative Assistant
Mercer
05.2019 - 04.2020
High School Diploma -
Central High School
Bachelor of Science - Business Management
Columbus State University
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