Rozona Scott
Summerville
Summary
Organized professional with over 15 years of experience in customer service, management, and hospitality. Demonstrated ability to develop and execute marketing strategies that drive revenue growth. Proven track record in managerial roles, consistently achieving company objectives while maintaining high operational standards. Seeking to leverage extensive experience into a managerial position.
Overview
20
20
years of professional experience
Work History
Annual Enrollment Specialist-Remote
Wipro
Summerville
10.2020 - Current
- Annual Enrollment Specialist, CSR.
- Pensions and Processing.
- Customer Service.
Customer Service
Arise
Remote
10.2015 - Current
- Answer multiline phones.
- Accounts Payable.
- Accounting and Billing
- Customer Service
Night Auditor
Holiday Inn Express
Walterboro
10.2016 - 03.2018
- Customer Registration and Processing.
- Availability and Bookings
Cashier/ Customer Service
Harris Teeters
Hilton Head Island
05.2008 - 09.2008
- Cashiering
- Stocking
- Scan analyst.
At Home Agent
U-Haul
Phoenix
02.2007 - 10.2007
- Customer Service
- Sales
- Technical Support.
- Chat
Front Desk Clerk/ Night Auditor
Hampton Inn
South
09.2005 - 01.2007
- Performed basic accounting.
- Responsible for cash deposits.
- Process Arrivals and Departures.
Education
High School Diploma -
Kaplan University
Fort Lauderdale, FL01.2013
Diploma -
Wade Hampton High School
Varnville, SC01.1997
Skills
- Hotel operations and guest services
- Front desk management
- Customer service excellence
- Multi-line phone systems
- Technical support and help desk
- Accounting and financial reporting
- Operating systems knowledge
- Active Directory administration
- Communication skills
- Time management strategies
- Account management expertise
- Computer literacy
- Negotiation skills
- Microsoft Word proficiency
- HIPAA compliance
- Night audit processes
- Enrollment processing
- Conflict resolution
- Client relationship building
- Benefits research
Personal Information
- Willing To Relocate: 1
- Authorized To Work: US for any employer
- Title: Customer Service - Arise
- Availability: Willing to relocate: Yes, Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
- Work Permit: Authorized to work in the US for any employer
Assessments
- Work motivation, Proficient, 2021-04-01
- Customer focus & orientation, Proficient, 2021-07-01
- Customer service, Proficient, 2021-08-01
- Call center customer service, Proficient, 2021-06-01
Timeline
Annual Enrollment Specialist-Remote
Wipro
10.2020 - Current
Night Auditor
Holiday Inn Express
10.2016 - 03.2018
Customer Service
Arise
10.2015 - Current
Cashier/ Customer Service
Harris Teeters
05.2008 - 09.2008
At Home Agent
U-Haul
02.2007 - 10.2007
Front Desk Clerk/ Night Auditor
Hampton Inn
09.2005 - 01.2007
High School Diploma -
Kaplan University
Diploma -
Wade Hampton High School