Linda Yeargan
Wheatland,WY
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Conscientious Insurance professional with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
36
36
years of professional experience
Work History
CSR/Producer
Burns Insurance Agency
Wheatland , WY
04.1999 - Current
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained up-to-date knowledge of product and service changes.
- Trained staff on operating procedures and company services.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.
- Trained Co-workers on Epic management system
- Sold and Serviced major commercial and P & C accounts
- Worked in several different company offices to get them back on track with procedures in Epic and other management systems.
- Office lead for the past 7 years
Owner/Operator
Feed And Seed Books And Music
Torrington , WY
05.1986 - 04.1999
- Managed day-to-day business operations.
Education
Elementary Education
Dana College
Blair, NEAccounting
EWC
Torrington High School Diploma -
Berthoud High School
Berthoud, CO05.1973
Skills
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Customer Account Management
- Upselling Products and Services
- Understanding Customer Needs
- Building Customer Trust and Loyalty
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Creative Problem Solving
- Courteous with Strong Service Mindset
- Calm and Professional Under Pressure
- Data Entry and Maintenance
- Database Management
- Establishing and Maintaining Customer Relationships
- Proactive Self-Starter
- Time Management
- Patient and Empathetic
- Microsoft Office Suite
- Computer Proficiency
- Document and Records Management
- Proficient in Epic
Additional Information
I enjoy reading, needle crafts and time with my family I have been married to Johnny for 47 year. We have two sons and 4 grandchildren.
Timeline
CSR/Producer
Burns Insurance Agency
04.1999 - Current
Owner/Operator
Feed And Seed Books And Music
05.1986 - 04.1999
Elementary Education
Dana College
Accounting
EWC
High School Diploma -
Berthoud High School