Summary
Overview
Work History
Education
Skills
Websites
Organizations
Timeline
Generic

Linda Youngerman

Scottsdale,AZ

Summary

With over two decades in the insurance industry, I am positioned for an executive leadership role, bringing a strategic focus on client relationships and return on investment (ROI) optimization. I excel in identifying opportunities for operational efficiency, process streamlining, and innovative practices, ensuring a direct and positive impact on the organization's financial success.

Overview

30
30
years of professional experience

Work History

SVP National Casualty Claims

Brown & Brown Risk Solutions
07.2021 - Current
  • Identified opportunities to improve business process flows and productivity.
  • Drove corporate revenue by creating strategies that fit perfectly with company's vision and mission.
  • Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.

VP, Sr. Claim Consultant

Lockton Companies
01.2015 - 07.2021
  • Advocate on behalf of clients to achieve the best result and favorable outcomes
  • Strategic claim reviews to obtain the best outcome for our clients
  • Collaborate with other members of the Lockton team on pre-renewal strategies
  • Coordinate claim reviews with clients and insurance companies to improve communication and influence positive results.

Sr Claim Consultant, Team Leader

Conner Strong & Buckelew
01.2011 - 01.2015
  • Manage a team of four professionals to provide claim advocacy and analysis to a diverse array of clients including; Healthcare, Real Estate Management, Construction, Architects & Engineers, Lawyers and News Paper industries
  • Engage in strategic discussions and implement tactical plans to reduce total cost of risk
  • Work closely with loss control to diagnose loss drivers and create pre and post-injury protocols


Client Service Manager

PMA Management Corp.
01.2006 - 01.2010
  • Liaison between the claims team and our self-insured clients
  • Lines of coverage were Workers' Compensation, Auto and General Liability
  • Responsible for transitioning a new client over into PMA's system
  • Created handling guidelines specific to the client
  • Prepare and attend claim reviews
  • Created Stewardship reports to present to clients.

Regional Claims Supervisor

PMA Management Corp.
01.2002 - 01.2006
  • Managed a team of 8 workers' compensation claims adjusters
  • Coached and trained my staff to develop technical proficiency
  • Involved in staff selection; handled employee relations and administered salary
  • Monitored the financial management of files (subrogation, excess, etc.), reviewed all files on my team to ensure the consistent delivery of superior customer service and appropriate claims results
  • Attended claims reviews and was responsible to communicate all follow up needed on the files to the adjuster


Claims Service Adjuster

PMA Management Corp.
01.2001 - 01.2002
  • Handled multi-line and multi-jurisdictional (NJ, DE & PA) claims
  • Responsible for assisting in educating new clients on PMA standards and practices
  • Attended workers' compensation hearings with defense counsel to assist in expediting settlements
  • Involved with reviewing claim files of peers and recommending a plan of action to resolve outstanding issues
  • Dealt with the clients on a daily basis and attended meetings, claim reviews and presentations to review specific cases and reserve issues.

Sr Account Representative

PMA Management Corp.
01.1998 - 01.2001

Claims representative

AIG Claim Services
01.1994 - 01.1998

Education

Bachelors of Science in Elementary Education -

Davis And Elkins College
Elkins, WV
05.1993

Skills

  • Strategic Thinker
  • Effective Communication
  • Teamwork
  • Staff Development

Organizations

  • Delaware Health Care Advisory Panel, appointed by Governor Miner
  • Delaware Claims Association, President, 2008-01-01, 2010-01-01
  • Claims and Litigation Management Alliance (CLM), 2015-01-01, Present

Timeline

SVP National Casualty Claims

Brown & Brown Risk Solutions
07.2021 - Current

VP, Sr. Claim Consultant

Lockton Companies
01.2015 - 07.2021

Sr Claim Consultant, Team Leader

Conner Strong & Buckelew
01.2011 - 01.2015

Client Service Manager

PMA Management Corp.
01.2006 - 01.2010

Regional Claims Supervisor

PMA Management Corp.
01.2002 - 01.2006

Claims Service Adjuster

PMA Management Corp.
01.2001 - 01.2002

Sr Account Representative

PMA Management Corp.
01.1998 - 01.2001

Claims representative

AIG Claim Services
01.1994 - 01.1998

Bachelors of Science in Elementary Education -

Davis And Elkins College

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Linda Youngerman