Linda Zavala
Porterville,CA
Summary
Dynamic professional with a proven track record at Beneficial State Bank, excelling in customer satisfaction and data accuracy. Skilled in telephone etiquette and relationship building, I effectively trained new clerks and improved operational efficiency, ensuring confidentiality and support for administrative tasks. Committed to fostering client success through tailored job coaching strategies.
Overview
6
6
years of professional experience
Work History
Collateral Clerk
Beneficial State Bank
Porterville, CA
04.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Job Coach
PSW
Porterville, CA
11.2019 - 04.2022
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Cultivated strong relationships with community organizations and resources to provide additional support services for clients when needed.
- Developed and maintained relationships with community resources to support job coaching.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and selfconfidence.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
Education
Associate Of Science - Social Sciences
Porterville College
Porterville, CA08.2017
High School Diploma - General Studies
Porterville High School
Porterville, CA05.2015
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Filing systems
- Database entry
- Relationship building
- File maintenance
- Document management
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Collateral Clerk
Beneficial State Bank
04.2022 - Current
Job Coach
PSW
11.2019 - 04.2022
Associate Of Science - Social Sciences
Porterville College
High School Diploma - General Studies
Porterville High School