LINDA A. ATILES
Stroudsburg,PA
Summary
Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance to those in need.
Overview
15
15
years of professional experience
Work History
Crisis Intervention Specialist
Lehigh Valley Health Network
03.2023 - Current
- Provide mental health assessment, diagnosis, treatment, and crisis intervention services for adult and/or child members who present with a broad range of mental health needs
- Counsel and help stabilize consumers and caregivers in crisis situations.
- Coordinate care for patients and assists them in accessing services and resources that will help maintain them in the community in the least restrictive environment.
- Collaborate with multidisciplinary teams to ensure comprehensive support for clients during crisis situations.
Clinical Supervisor
Merakey Residential Services
04.2020 - Current
- Completes assessments required for admission or authorization for all designated programs, as well as ongoing service plan completion
- Provides clinical supervision and oversight to all designated programs, to including but not limited to: providing clinical supervision and consultation to staff of designated programs, monitoring and review of program processes and review and follow up of incident reports and documents all monitoring and supervision, and provides ongoing review with Director.
Outpatient Therapist
Merakey
05.2020 - 09.2023
- Delivered individual and group therapy services and coordinated care under the leadership of the Outpatient Director
- Initiated, maintained and promoted the active engagement of clients in treatment wherein individuals learned to live well with their mental health diagnosis.
- Improved patient outcomes through the implementation of evidence-based therapeutic interventions tailored to each client''s needs.
- Prevented crisis situations by proactively monitoring client behaviors and implementing early intervention strategies when necessary.
Mental Health Professional
01.2018 - 04.2020
- Completed intake interviews, service plans and coordinate recovery meetings
- Complete progress notes daily
- Coordinated residential groups twice a day and weekly co-occurring groups
- Assisted mental health workers in teaching residents independent living skills.
Crisis Worker
New Perspectives
01.2019 - 11.2019
- Conducted psycho-educational, skills training, and supportive crisis counseling in residence or community
- Observed all scheduled and as needed (PRN) medication observations and assisted as directed by Residential Nurse i.e
- Blood pressure, pulse, temperature, etc
- Provided referral and other case management services for consumers and families at times of contacts; either on the phone, in the community, or in the residence prior to discharge
- Served in a consultative and collaborative role with community personnel who are also involved in the provision of crisis services such as emergency room physicians, nurses, police officers, ambulance crew members, staff or partial programs, community agencies, etc
- Screened incoming calls, provided appropriate telephone counseling, consultation, assessment and referral to needed services including Mobile and/or Residential Crisis Intervention services.
Case Management Supervisor
Project Hospitality Supportive Housing HUD Program
09.2016 - 10.2017
- Completed intake assessments and screenings for prospective clients
- Ran data analysis through AWARDS to ensure validation errors are resolved
- Supervised four case managers and provided intensive case management services to high risk clients in supportive housing environment
- Coordinated case conferences and oversaw client transfers.
Therapeutic Foster Care Supervisor
Seamen’s Society for Children and Families
10.2015 - 09.2016
- Coordinated treatment team comprising of case planners, socio-therapists and an educational specialist to provide therapeutic services to children with behavioral and mental health concerns
- Conducted meetings with foster parents, birth parents, service providers and treatment team to ensure children received wrap around services
- Assisted case planners and socio-therapist with home visits, movements and prepared reports for court.
Case Planner
Seamen’s Society for Children and Families
01.2015 - 10.2015
- Utilized a strength-based approach for the interaction with the child, the Foster Parents, the Birth Family, and the Community; acted as a liaison with various service providers and resource agencies to coordinate all case management needs of the youth and family
- Prepared placement and discharge summaries, wrote treatment and crisis management plans, attended court proceedings, assisted the agency in the implementation of independent living services, and utilized Connections for input of progress notes.
Counselor
Beacon of Hope
10.2014 - 10.2015
- Assisted clients with serious mental illness in a transitional psych community residence setting with daily living activities; used positive reinforcement to help clients learn independent living skills; and coordinated with nurses and psychologists to ensure clients were consistent with their medications and therapy.
Customer Care Representative
Quidsi
06.2013 - 12.2014
- Resolved issues that customers faced when placing or receiving orders; demonstrate thorough understanding of Intranet; worked with other departments to ensure that customers receive the correct information on promotions, pricing, merchandise and shipments; researched important issues that impact customers and customer care representatives to prevent further interactions.
Borough Agent/Events Coordinator
Big Apple Rx
05.2012 - 06.2013
- Developed business relationships with pharmacists; met with doctors to educate them on the benefits of the program; attended events to promote prescription discount card program; scheduled meetings and presentations; managed company calendar.
Legislative Assistant/Receptionist/Secretary
New York State Senator Bill Perkins
04.2009 - 01.2011
- Researched environmental issues; met with lobbyists to discuss and identify solutions to important issues facing New York State; drafted and amended legislation; handled constituent concerns.
Intern/Receptionist/Secretary
New York State Senator Bill Perkins
01.2009 - 04.2009
- Answered telephone calls and directed callers to relevant personnel; maintained important files and created spreadsheets to organize data.
Education
PsyD Clinical Psychology -
Capella University
04.2027
Master of Science in Clinical Mental Health Counseling -
Capella University
09.2023
Master of Arts in Forensic Mental Health Counseling -
John Jay College of Criminal Justice
08.2015
Bachelor of Arts in Government -
John Jay College of Criminal Justice
05.2010
Skills
- Risk evaluation
- Mental health knowledge
- Professional boundaries
- Verbal De-escalation
- Behavioral Management
- Nonviolent Communication
- Multicultural Sensitivity
- Crisis Assessment
- Suicide Prevention
Graduate School Projects
John Jay College of Criminal Justice, Research Student, FBI Behavioral Science Unit, 08/2012, 05/2013, Collected data on crime scene behavior and developed behavioral models to understand underlying motivations for criminal activities; synthesized data to develop profiles on offender characteristics.
Timeline
Crisis Intervention Specialist
Lehigh Valley Health Network
03.2023 - Current
Outpatient Therapist
Merakey
05.2020 - 09.2023
Clinical Supervisor
Merakey Residential Services
04.2020 - Current
Crisis Worker
New Perspectives
01.2019 - 11.2019
Mental Health Professional
01.2018 - 04.2020
Case Management Supervisor
Project Hospitality Supportive Housing HUD Program
09.2016 - 10.2017
Therapeutic Foster Care Supervisor
Seamen’s Society for Children and Families
10.2015 - 09.2016
Case Planner
Seamen’s Society for Children and Families
01.2015 - 10.2015
Counselor
Beacon of Hope
10.2014 - 10.2015
Customer Care Representative
Quidsi
06.2013 - 12.2014
Borough Agent/Events Coordinator
Big Apple Rx
05.2012 - 06.2013
Legislative Assistant/Receptionist/Secretary
New York State Senator Bill Perkins
04.2009 - 01.2011
Intern/Receptionist/Secretary
New York State Senator Bill Perkins
01.2009 - 04.2009
PsyD Clinical Psychology -
Capella University
Master of Science in Clinical Mental Health Counseling -
Capella University
Master of Arts in Forensic Mental Health Counseling -
John Jay College of Criminal Justice
Bachelor of Arts in Government -
John Jay College of Criminal Justice