Linda A Lopez
Las Vegas,NV
Summary
Personable and energetic Receptionist with 20 + years in hospitals and medical offices seeking Unit Clerk/Unit Secretary committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Knowledgeable about security, service and clerical requirements. Trained in emergency responses and special security procedures.
Overview
12
12
years of professional experience
Work History
Front Desk Associate
Family Doctors Medical Center
Las Vegas , NV
11.2021 - 04.2022
- Answered multi-line phone system through Ring Central to respond to inquiries and transfer calls to correct departments and personnel
- Used Klara.com a text messaging software to process, cancel, or change patient appointments
- Used eClinicalWorks software to distribute incoming and outgoing faxes regarding referrals ie: radiology, chest x-ray, blood work etc.
- Maintained transaction security by verifying payment cards against identification when collecting for a co-pay
- Updated customer accounts and set-up annual physicals for Medicare patients
Unit Clerk/Staffer
Life Care Center Of South Las Vegas
Las Vegas , NV
08.2021 - 11.2021
- Prepared admissions charts and scanned records.
- Orchestrated efficient and thorough replenishment of unit supplies to handle forecasted patient loads.
- Obtained and organized medical records for office visits and scheduled labs.
- Arranged discharges and patient transportations.
- Completed human resource operational requirements by scheduling and assigning employees.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Acted as staff member advocate, encouraging and supporting Job Titles to identify and resolve conflicts.
Unit Clerk
Transitional Care Of Las Vegas
Las Vegas , NV
09.2020 - 07.2021
- Prepared admissions charts and scanned records.
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line telephone system, provided information and directed calls.
- Delivered clerical support by handling range of routine and special requirements.
- Arranged discharges and patient transportations.
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
Emergency Room Unit Clerk
UMC Hospital
Las Vegas , Nevada
05.2018 - 03.2020
- Received and routed business correspondence to correct departments and staff members
- Kept records in EPIC systems to maintain health care data by entering and updating information
- Provided clerical support to five or more company employees by copying, faxing and filing documents
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Unit Clerk
The Heights Of Summerlin
Las Vegas , Nevada
03.2018 - 02.2020
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records
- Answered unit calls and took messages for healthcare staff to maximize team productivity
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Nursing Unit Secretary
North Vista Hospital
North Las Vegas , Nevada
01.2011 - 05.2017
- Maintained current and accurate medical records for over 60 patients.
- Completed skilled administrative work to support all office staff and operational requirements.
- Provided information for patient admissions and discharges to foster timely processing.
- Maintained rapport with all unit staff, including physicians, nurse and other healthcare personnel.
- Enhanced office efficiency by handling 50+ callers per day.
Education
Certificate of Certified Medical Admin Assistant - Medical Assisting
National Health Care Association
Las Vegas, NV02.2018
High School Diploma -
Morse High School
San Diego, CA06.1986
Skills
- Patient database updates
- Medical office administration
- Incoming call reception
- Nursing station operations
- Patient data confidentiality
- Medical records filing
- Patient records maintenance
- Patient scheduling
Timeline
Front Desk Associate
Family Doctors Medical Center
11.2021 - 04.2022
Unit Clerk/Staffer
Life Care Center Of South Las Vegas
08.2021 - 11.2021
Unit Clerk
Transitional Care Of Las Vegas
09.2020 - 07.2021
Emergency Room Unit Clerk
UMC Hospital
05.2018 - 03.2020
Unit Clerk
The Heights Of Summerlin
03.2018 - 02.2020
Nursing Unit Secretary
North Vista Hospital
01.2011 - 05.2017
Certificate of Certified Medical Admin Assistant - Medical Assisting
National Health Care Association
High School Diploma -
Morse High School
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