Linda Esmeralda Segura Jiménez
Ukiah,CA
Summary
Detail-oriented professional with strong time management and effective communication skills. Known for successfully resolving customer complaints and maintaining cleanliness standards, ready to drive operational excellence in a fast-paced environment.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
1
1
Certification
Work History
Customer Service Supervisor
In N Out Burger
Ukiah, CA
06.2019 - Current
- Supervised customer service team to ensure high-quality service standards.
- Trained staff on menu knowledge and customer interaction techniques.
- Monitored daily operations to maintain cleanliness and efficiency in the restaurant.
- Resolved customer complaints promptly to enhance satisfaction and loyalty.
- Operated kitchen equipment and tools safely and efficiently.
- Collaborated with team members to ensure timely order fulfillment.
- Trained new staff on food service protocols and procedures.
- Followed health and safety standards for food handling procedures.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Maintained professional demeanor during interactions with customers and co-workers.
- Utilized point-of-sale systems for taking orders from customers.
- Assisted customers with product inquiries and provided knowledgeable recommendations.
- Greeted customers and provided friendly customer service.
- Shift supervision
Education
Ukiah High School
Ukiah, CASkills
- Customer service / conflict resolution
- Team leadership
- shift supervision
- Complaint resolution
- Point-of-sale operation
- Food safety knowledge
- Time management
- Effective communication
- Detail oriented
- Team focused
- Training and onboard
- Fast paced multi-tasker
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Food Handler Card
References
References available upon request.
Timeline
Customer Service Supervisor
In N Out Burger
06.2019 - Current
Ukiah High School