Linda Jo Prusha
Houlton,WI
Summary
Seasoned Store General Manager with expertise in retail operations and team leadership. Experience includes driving sales growth, improving customer satisfaction, and implementing operational improvements. Strengths consist of strategic planning, inventory management, and staff development. Noteworthy impact made in previous roles through successful implementation of process enhancements that boosted efficiency and profitability.
Blue print reading, understanding production processes, measuring tools, the understanding of the limitations of equipment and processes
Overview
35
35
years of professional experience
Work History
Store General Manager
Holiday Station
Prescott , WI
09.2020 - Current
- Developed and implemented strategies to improve customer service, increase sales, and maximize profitability.
- Inspected merchandise regularly to ensure quality standards were met.
- Build a team
- Training staff
- Implement new procedures
- Inventory control
- Cash controls
- Cleaning
- Paperwork
- Emails sent and answered
- Work with other store managers
- Work with vendors
- Open and closing the store
- Hired, trained and supervised staff members in accordance with organizational guidelines.
- Identified opportunities for process improvements within the store environment.
- Planned monthly work schedules to ensure adequate coverage during peak business hours.
- Resolved customer complaints promptly while maintaining excellent customer service standards.
- Prepared detailed reports on store operations such as stock levels, financial performance or employee productivity.
- Provided feedback to team members on their job performance and identified areas of improvement.
- Reviewed daily store activities including cash flow management, expense tracking and shrinkage control.
- Analyzed sales figures and forecast future sales volumes to plan promotions accordingly.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
- Ensured compliance with all applicable laws and regulations related to store operations.
- Making sure equipment is in working order
Customer Service Representative
BIC Graphic
Red Wing, Minnesota
10.2018 - 08.2020
- Conducted regular follow-up calls with customers after resolving their issues.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Answered customer inquiries via phone, email, and chat.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed positive relationships with customers through friendly interactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Packager
Ellsworth Cooperative Creamery
Ellsworth, Wisconsin
08.2018 - 10.2018
- I left this job because it wasn't challenging enough
- Packaged items in accordance with customer orders and product requirements.
Front End Manager
Menards
Hudson, Wisconsin
04.2011 - 10.2018
- Collaborated with marketing teams to implement new features on websites.
- Optimized existing codebase for better performance and scalability.
- Managed release schedules and ensured timely delivery of projects.
- Resolved technical issues related to the front end development process.
- Developed and implemented strategies to improve customer experience.
- Evaluated customer feedbacks and identified areas for improvement in product design.
- Created and optimized employee schedules for shift coverage.
- Managed customer complaints and rectified issues to complete satisfaction.
- Helped employees perform at peak productivity with morale-boosting programs and motivational techniques.
- Oversaw shelf inventory and customer-focused loss prevention strategies.
- Managed cash flow of store, including cashier operations, bookkeeping and security.
- Put together schedule for floor staff according to skill sets and coverage needs.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
Customer Service Representative
Fred's IGA
Dundas, Minnesota
03.2009 - 04.2011
- Opened the gas station and the grocery store
- Did opening paper work
- Made sure stock was in date
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
Quality Control Technician
Scubapro
Mankato, Minnesota
02.1992 - 04.1997
- Provided technical support to other departments as needed.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Audited finished products against applicable industry standards before releasing them for shipment.
- Reviewed engineering drawings and technical documents for accuracy and completeness prior to release for manufacturing use.
- Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
- Created SOPs related to the Quality Control process in order to ensure consistent application across multiple departments.
- Verified conformance of parts using statistical sampling techniques such as ANSI and ASQ Z1.4.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Investigated customer complaints related to product quality issues.
- Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
- Developed corrective action plans when needed to resolve quality issues.
- Maintained accurate records on product inspection results and reported findings to management team.
- Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
- Investigated supplier problems associated with defective materials received from outside vendors in order to determine root causes of failure.
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
- Monitored daily performance of production team to identify and address issues affecting quality product output.
- Provided lab staff with samples for testing to check quality and safety of finished products.
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Compiled inspection and test data in reports to document compliance with or deviations from strict quality standards.
- Bought necessary equipment
- Wrote procedures
- Worked with engineering to improve quality
Quality Control Technician
Owatonna Tool Company
Owatonna, Minnesota
04.1989 - 02.1993
- Provided technical support to other departments as needed.
- Monitored production processes for quality control purposes, ensuring that all work is completed according to established standards.
- Audited finished products against applicable industry standards before releasing them for shipment.
- Reviewed engineering drawings and technical documents for accuracy and completeness prior to release for manufacturing use.
- Utilized a variety of measuring instruments including calipers, micrometers, gauges and other precision tools.
- Inspected incoming material for conformity to established requirements prior to acceptance into inventory.
- Collaborated with production personnel concerning any changes made during the manufacturing process which could affect product quality or reliability.
- Provided feedback on existing processes in order to develop more efficient methods of performing tasks while still meeting required quality standards.
- Generated reports detailing inspection results for internal tracking purposes as well as external reporting requirements.
- Developed corrective action plans when needed to resolve quality issues.
- Assisted with training new Quality Control Technicians on proper procedures for inspecting materials and products.
- Performed visual and dimensional inspections of components, assemblies, and products to ensure compliance with customer specifications.
- Performed visual and dimensional inspections on manufactured parts.
- Calibration of tools and production fixtures
Education
Associate of Science - Medical Laboratory Technology
Faribault Vo-tech
Faribault, MN08-1984
High School Diploma -
Owatonna Senior High School
Owatonna, MN06-1982
Some College (No Degree) - General Education
Mankato State University
Mankato, MNSkills
- Employee Scheduling
- Customer Service Management
- Risk Management
- Budget Administration
- Employee Training
- Shift Scheduling
- Store operations oversight
- Promotional planning
- POS Systems
- Talent Recruitment
- Store Merchandising
- Retail Inventory Management
- Team Development
- Loss Prevention
- Supply Ordering
- Process Improvements
- Accurate Cash Handling
Timeline
Store General Manager
Holiday Station
09.2020 - Current
Customer Service Representative
BIC Graphic
10.2018 - 08.2020
Packager
Ellsworth Cooperative Creamery
08.2018 - 10.2018
Front End Manager
Menards
04.2011 - 10.2018
Customer Service Representative
Fred's IGA
03.2009 - 04.2011
Quality Control Technician
Scubapro
02.1992 - 04.1997
Quality Control Technician
Owatonna Tool Company
04.1989 - 02.1993
Associate of Science - Medical Laboratory Technology
Faribault Vo-tech
High School Diploma -
Owatonna Senior High School
Some College (No Degree) - General Education
Mankato State University