Jessie Alnor
Salina,KS
Summary
Results-driven Store General Manager with a proven track record in retail and restaurant operations and team leadership. Demonstrated success in driving sales growth and enhancing customer satisfaction through strategic planning and operational improvements. Core competencies include inventory management and staff development, leading to significant efficiency and profitability gains in previous roles. Committed to leveraging expertise to further optimize store performance and exceed business objectives.
Overview
9
9
years of professional experience
Work History
Store General Manager
Petco
Salina, KS
11.2022 - Current
- Defined and monitored key performance targets.
- Enhanced productivity strategies, managed budget allocations and accounts.
- Created attractive visual presentations that encouraged customer purchases.
- Organized special events such as adoption events or product spotlights at the store level.
- Offered expertise and support to new staff about company offerings.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Initiated disciplinary action when necessary according to company policies.
- Addressed operational inefficiencies, enhancing workplace safety and productivity.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Conducted regular meetings with staff to discuss new products, services, upcoming events or changes in the organization's policy, procedures.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
Merchandise Operations Leader
Petco
Salina, KS
11.2021 - 11.2022
- Placed prices and descriptive signage to enhance displays and promote items.
- Analyzed sales trends to identify areas for improvement in merchandise operations.
- Reviewed purchase orders for accuracy prior to submitting them for approval.
- Organized product launches, including creating promotional materials and coordinating store displays.
- Developed pricing promotions and markdowns to meet sales and margin targets.
- Created weekly, monthly, quarterly and annual reports on merchandise performance metrics.
- Inspected merchandise for wear or defects, disposing of damaged items as instructed by supervisors.
- Packed products into designated boxes, taking care to protect items from damage or shifting during transport.
- Set up advertising signs on shelves and counters to attract customers and promote sales.
- Implemented inventory control procedures to reduce shrinkage and improve stock accuracy.
- Led seasonal merchandise planning, aligning inventory with consumer buying patterns and seasonal trends.
Restaurant General Manager
Pizza Hut
Dodge City, KS
01.2019 - 08.2021
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created weekly work schedules according to staffing needs.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Coached staff on strategies to enhance performance and improve customer relations.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Analyzed sales figures and trends to develop sales strategies that maximize profits.
- Maintained accurate inventories of food, supplies and equipment.
- Kept up-to-date records of employee performance reviews.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Recruited, trained and supervised staff members.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Analyzed financial statements and prepared budgets for the restaurant.
- Explained goals and expectations required of trainees.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Assistant Restaurant Manager
Pizza Hut
Scott City, KS
06.2016 - 08.2019
- Prepared monthly financial reports for upper management review.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Promoted special events or discounts to increase sales volume.
- Participated in local community events as a representative of the restaurant brand.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Distributed food to service staff for prompt delivery to customers.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Delegated work to staff, setting priorities and goals.
- Maintained accurate records of sales transactions and other financial information.
- Managed cash register operations including deposits and reconciling discrepancies.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Assisted in recruiting, training, and scheduling staff members.
- Ensured compliance with health and safety regulations.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided leadership and direction to restaurant employees.
- Resolved problems or concerns to satisfaction of involved parties.
Education
High School Diploma -
Pawnee Heights High School
Rozel05-2014
Skills
- Store operations
- Leadership development
- Recruitment and hiring
- Employee terminations
- Flexible schedule
- Employee scheduling
- Loss prevention procedures
- Opening and closing procedures
- Report generation
- Budget development
- Inventory management
- Expense tracking
- Relationship building and management
- Customer relations
- Team motivation
- Advertising and marketing
- Policies and procedures
Accomplishments
- Scott City Pizza Hut received a 'Hut 100' award in 2018 and 2019 for excellence in operations ranking us one of the top 100 stores in the country with my leadership as a driving force.
References
References available upon request.
Timeline
Store General Manager
Petco
11.2022 - Current
Merchandise Operations Leader
Petco
11.2021 - 11.2022
Restaurant General Manager
Pizza Hut
01.2019 - 08.2021
Assistant Restaurant Manager
Pizza Hut
06.2016 - 08.2019
High School Diploma -
Pawnee Heights High School