Jenn Adlam
San Diego,CA
Summary
Accomplished Store General Manager with a proven track record at Petco Animal Supplies Stores Inc., elevating operational performance and achieving a 2% comp increase in 2024. Expert in personnel development and inventory control, I excel in strategic thinking and fostering high partner retention through motivational leadership. Noteworthy impact made in previous roles through successful implementation of process enhancements that boosted efficiency and profitability.
Overview
24
24
years of professional experience
Work History
Store General Manager
Petco Animal Supplies Stores Inc.
San Diego, CA
06.2009 - Current
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments, and direction, OTFA weekly.
- Enhanced operational performance by developing effective strategies, systems and procedures. Load done same day.
- Set SMART goals for every leader.
- Extremely low shrink.
- High partner retention.
- 2024 comped 2%
Assistant Store Manager
Williams Sonoma Inc
Palo Alto, CA
01.2001 - 04.2009
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Trained new employees on store policies, procedures and customer service standards.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Education
Some College (No Degree) - General
Foothill College
Los Altos, CASkills
- Store operations
- Employee scheduling
- Personnel development
- Operational budgeting
- Store operations oversight
- Delegating work
- Retail merchandise quality standards
- Team building
- Inventory control
- Opening and closing procedures
- Problem-solving
- Maximizing profitability
- Customer service management
- Friendly and positive
- Multitasking and organization
- Strategic thinker
- Payroll management
Accomplishments
- 2020 Ted Talk @ Petco Corporate
- 6 time Elite Achiever
Timeline
Store General Manager
Petco Animal Supplies Stores Inc.
06.2009 - Current
Assistant Store Manager
Williams Sonoma Inc
01.2001 - 04.2009
Some College (No Degree) - General
Foothill College