Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
Lindall Manginsay

Lindall Manginsay

Las Vegas,NV

Summary

Operations professional who excels in managing multi-unit operations to ensure seamless execution and high-quality results. Known for fostering collaborative environments and adapting to changing business needs. Skilled in strategic planning and problem-solving, consistently delivering impactful outcomes.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Area Director of Operations

Dairy Queen
05.2020 - 07.2025
  • Improved operational efficiency by streamlining processes and implementing new systems.
  • Developed strategic plans to drive revenue growth, reduce costs, and improve overall business performance.
  • Worked cross-departmentally to troubleshoot order and inventory-related issues, generating widespread collaboration and supporting lasting internal partnerships.
  • Built culture of employee motivation and active engagement through targeted monthly goals and accountability systems with positive reinforcement.
  • Established and monitored quality assurance standards to achieve operational excellence.

Restaurant General Manager

U.S. Beef Corporation dba Arby's
04.2010 - 05.2020
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
  • Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.

Self Reliance Specialist

Department of Health and Human Services
09.2007 - 05.2010
  • Collaborated with families, service providers, and community resources to develop comprehensive treatment plans for children in need
  • Collaborated with law enforcement agencies when necessary to ensure child protection measures were implemented effectively
  • Assisted families in accessing community resources such as housing assistance programs, mental health services, educational support programs for children with special needs etc
  • Increased access to community resources by establishing partnerships with local organizations and agencies.

Education

Bachelor's degree - Business Management

Boise State University
Boise, ID
08.2023

Skills

  • Food service management
  • Payroll management (10 years)
  • Multi unit management (10 years)
  • Organizational development
  • Staff development
  • Data-driven decision making
  • Recruitment and retention
  • Cost control
  • Effective communication
  • Recruitment and hiring
  • Business leadership
  • Schedule management

Accomplishments

  • Supervised team of 67 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Successfully restructured and implemented in-house and external signature training series.
  • Trained over 12 hiring managers on behavioral interviewing techniques, hiring processes and onboarding.

Certification

  • Driver's License
  • ServSafe February 2022 to September 2027

Languages

Spanish
Full Professional
English
Native or Bilingual

Timeline

Area Director of Operations

Dairy Queen
05.2020 - 07.2025

Restaurant General Manager

U.S. Beef Corporation dba Arby's
04.2010 - 05.2020

Self Reliance Specialist

Department of Health and Human Services
09.2007 - 05.2010

Bachelor's degree - Business Management

Boise State University

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