Linda Martinez
Sugar Land,TX
Summary
Diligent College Student focused on Business Administration and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
5
5
years of professional experience
Work History
Medical Spa Manager
Forever Young Medispa
Sugar Land, TX
01.2022 - 01.2024
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.
- Rebranded spa by implementing digital and promotional marketing plans, created new website and collateral and leveraged social media outreach with Facebook.
- Created seasonal and targeted offers to enhance visibility and generate revenue.
- Used social media content on Instagram, Facebook and TikTok to build revenue.
- Hired, led and provided performance management for spa employees.
- Documented client records and information.
- Led profitable spa operations through budgeting, aesthetics, employee training and renewing dormant client memberships.
- Educated clients on skin conditions, treatments and products to grow sales.
- Developed content for blog posts, landing pages and social media platforms to further marketing endeavors.
- Helped customers find specific products, answered questions and offered product advice.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Tracked monthly sales to generate reports for business development planning.
Day Spa Manager
Urban Alchemy Lab
Houston, TX
11.2020 - 10.2022
- Documented client records and information.
- Maintained meticulous records to document client information.
- Managed social media presence on Instagram, Facebook and LinkedIn to drive new business.
- Used social media content on Instagram, Facebook and LinkedIn to build revenue.
- Restocked supplies for spa treatments
- Performed receptionist functions such as appointment scheduling and spa tours.
- Instructed guests on safety procedures and spa policies.
- Authored and maintained household office and operations manuals to define staff expectations, confidentiality requirements and household and office procedures.
- Primary point of contact for members and guests, delivering information on spa products, services and monthly promotions.
- Applied marketing, networking and interpersonal skills to build Urban Alchemy Lab practice and loyal clientele.
Cosmetic Counter Manager
Dior Dillards
Houston, TX
07.2020 - 12.2020
- Greeted customers at counter, delivered personalized customer service, finalized sales and maintained store appearance.
- Encouraged customers to try new products through personal recommendations.
- Informed customers of current promotions, events and services, booking appointments for scheduled events.
- Reviewed sales reports, daily metrics and observational selling techniques to devise strategies to improve revenue.
- Possessed acute knowledge of beauty products, brands and latest trends.
- Inspired beauty and confidence to help customers embrace individual styles.
- Educated clients on benefits of products with full consultation and cosmetic application.
- Applied makeup to clientele to cover imperfections and create new looks.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
Key Holder Leader
NYX Professional Makeup
Houston, TX
07.2019 - 07.2020
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Maintained store and maintained appearance.
- Maintained inventory levels by stocking, rotating and replenishing units.
- Trained and mentored new makeup artists.
- Used sales tactics and persuasion to meet goals.
- Researched makeup trends to learn about new products and techniques by using YouTube, beauty blogs and magazines.
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Promoted sales events and product launches to customers.
- Created brand awareness through sharing and demonstration of product knowledge.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Responded to customer inquiries by phone, email and in person.
- Developed new styles and techniques.
Education
High School Diploma -
Kempner High School
Sugar Land, TX06.2017
Some College (No Degree) - Business Administration
Houston Community College
Houston, TXSkills
- Presentations and demonstrations
- Brand building and awareness
- Customer service
- Microsoft Office
- Friendly, positive attitude
- Reliable and trustworthy
- Basic Math
- Active listening
- Work ethic
- Computer skills
- Fluent in Spanish
- Social Media Marketing
- Marketing understanding
- Content development
- Team collaboration
- Problem resolution
- Google Docs
- Basic Quickbooks
- Canva
Timeline
Medical Spa Manager
Forever Young Medispa
01.2022 - 01.2024
Day Spa Manager
Urban Alchemy Lab
11.2020 - 10.2022
Cosmetic Counter Manager
Dior Dillards
07.2020 - 12.2020
Key Holder Leader
NYX Professional Makeup
07.2019 - 07.2020
High School Diploma -
Kempner High School
Some College (No Degree) - Business Administration
Houston Community College
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