Nikkie Cruz - Plevin
Scottsdale,AZ
Summary
Dedicated Worker with excellent experience in the Medical and Aesthetic industry. Experienced delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration and always willing to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Spa Manager
Sculptology
12.2021 - 10.2023
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Maximized efficiency through time management and staff supervision to boost productivity.
- Responsible for tracking down leads and looking for fresh referrals.
- Schedule appointments accurately, confirm client appointments in advance, and manage appointments effectively.
- Help with administrative duties like data entry, filing, and keeping track of customer information.
- Communicated with patients, ensuring that medical information was kept private. (HIPAA)
Executive Administrative Assistant
Az Med& Health Co
03.2020 - 12.2021
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Front Desk Receptionist
European Wax Center
01.2019 - 07.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
Education
Bachelor of Science - Nursing
Arizona State University
Tempe, AZ05.2025
Bachelor of Science - Business Administration And Management
Arizona State University
Tempe, AZ05.2020
Skills
- Adept at using point-of-sale systems such as CareCredit, Cherry, patientfi, and Alle rewards program
- Proficiency with computer programs, especially Microsoft Office Suite, Excel, and scheduling software
- Process Payments
- Time management
- Extensive knowledge in Medical Treatments and services offered
- 60,000 average sales per month
- Master Certified Coolsculpting Technician
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- #1 Practice in North West in the USA for coolsculpting
- Top seller 6 Months in a row
Certification
- Master Certified Coolsculpting Technican
- Glacial Rx Certificate
Timeline
Medical Spa Manager
Sculptology
12.2021 - 10.2023
Executive Administrative Assistant
Az Med& Health Co
03.2020 - 12.2021
Front Desk Receptionist
European Wax Center
01.2019 - 07.2019
Bachelor of Science - Nursing
Arizona State University
Bachelor of Science - Business Administration And Management
Arizona State University
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