Morgan Cantu
Fort Worth
Summary
Medical Spa Manager with a strong focus on regulatory compliance and client relations. Demonstrated success in improving customer satisfaction through strategic problem-solving and rigorous quality assurance practices.
Overview
15
15
years of professional experience
Work History
Medical Spa Manager
Queenly Beauty Spa
Bedford
01.2020 - Current
- Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.
- Monitored operations to verify compliance with applicable health, safety or hygiene standards.
- Handled client inquiries and resolved issues to enhance customer satisfaction.
- Performed administrative duties such as budgeting, financial reporting, payroll processing, client tracking and billing systems.
Lead Pharmacy Technician
Parkwood Pharmacy
Addison
09.2016 - 06.2019
- Ensured compliance with pharmacy regulations and safety standards.
- Assisted in patient consultations and provided medication information.
- Trained and mentored pharmacy technicians on best practices.
- Maintained accurate records of prescriptions and patient interactions.
Pharmacy Tech Liaison
Parkwood Pharmacy
Dallas
09.2014 - 09.2016
- Processed prescription orders accurately and efficiently for patient care.
- Provided excellent customer service by answering questions and addressing concerns.
- Managed medication storage and ensured compliance with safety regulations.
- Operated pharmacy software to track prescriptions and manage patient records.
- Collaborated with healthcare professionals to ensure optimal patient outcomes.
Dr. Call Pharmacy Technician
Humana
Irving
06.2011 - 05.2013
- Processed prescription orders using pharmacy management software efficiently.
- Collaborated with healthcare teams to ensure optimal patient care delivery.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
Education
High School Diploma -
Lubbock High School
Lubbock, TX08-2009
Associate of Applied Science - Pharmacy
The University of Texas At Arlington
Arlington, Texas, TXSkills
- Regulatory compliance
- Staff training
- Goal attainment
- Time management
- Medical coding
- Multitasking capacity
- Financial management
- Client relations
- Quality assurance
- Problem solving
- Analytical thinking
- Data entry
Timeline
Medical Spa Manager
Queenly Beauty Spa
01.2020 - Current
Lead Pharmacy Technician
Parkwood Pharmacy
09.2016 - 06.2019
Pharmacy Tech Liaison
Parkwood Pharmacy
09.2014 - 09.2016
Dr. Call Pharmacy Technician
Humana
06.2011 - 05.2013
High School Diploma -
Lubbock High School
Associate of Applied Science - Pharmacy
The University of Texas At Arlington